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Tips & Tricks

Troubleshoot, find support articles, run tests with the support app directly on your phone.
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Cloud restore makes it impossible to delete files from sd card

Learner
Message 1 of 3
1,062 Views
Message 1 of 3

Cloud restore makes it impossible to delete files from sd card

I try to delete all the pictures I have on my SD card. I just select all of them and click the trash icon. When I finish, I see an empty folder, as expected. I make a new photo. And then I reboot my mobile phone. When I enter the album I see all the photos I deleted, and the photo I created after the deletion is missing.

I unchecked cloud backup, but still have the same problem. I can erase all photos I have, but after restart they still return in seconds.

Where are they stored? Can I erase them manually?

2 REPLIES 2
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Emperor
Message 2 of 3
1,057 Views
Message 2 of 3

Re: Cloud restore makes it impossible to delete files from sd card

@MauriceKay 

 

try this

 

settings > apps & notifications > all apps > album > storage > clear data > restart the phone > check again.




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Learner
Message 3 of 3
1,046 Views
Message 3 of 3

Re: Cloud restore makes it impossible to delete files from sd card

Did not work. Thanks anyway.