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Cant update apps

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Visitor
Message 1 of 4
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Message 1 of 4

Cant update apps

Hi, I'm having issues trying to update apps via Google play, currently have 20 updates available but every time I try I get a message saying can't update app. I have tried all suggestions but still no difference. 

3 REPLIES 3
Sony Xperia Support
Message 2 of 4
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Message 2 of 4

Re: Cant update apps

Hi @71cooper, let me see if I can help you out here. 

I would recommend you to try to uninstall updates for Play Store. And then install the latest version of Play Store again, you do this by following this guide: 

Go to Settings > Apps & notifications > App info > Google Play Store > tap the menu button (three vertical dots) > Uninstall updates

Now make sure you have a working internet connection. After approximately 5 minutes, you should receive a notification of an available update of the Google Play Store app.

Get back to me with how it went! Slightly smiling Face


Official Sony Xperia Support Staff


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To get in touch with your local support team, please visit our contact page.

Visitor
Message 3 of 4
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Message 3 of 4

Re: Cant update apps

Hi, had actually tried all of those steps and no joy, I've actually sorted it now, it turned out to be dirty contacts on the SD card, cleaned them and everything is working fine. 

Thanks for your help 😉 

Sony Xperia Support
Message 4 of 4
1,371 Views
Message 4 of 4

Re: Cant update apps

@71cooper

I'm really happy to hear that it works for you now! Slightly smiling Face

If you have any further questions, don't hesitate to contact us here again! 

Have a really good weekend. 


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.