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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
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Cannot turn off my Xperia XA1

SOLVED
Visitor
Message 1 of 4
1,607 Views
Message 1 of 4

Cannot turn off my Xperia XA1

I want to turn off my Xperia XA1, but even when I press "turn off" the phone just restarts. What is the problem here? Is there another way to turn it off than pressing the power button and selecting "turn off" in the menu? Thanks!

1 ACCEPTED SOLUTION

Accepted Solutions
Pioneer
Message 2 of 4
1,770 Views
Message 2 of 4

Re: Cannot turn off my Xperia XA1

@Commandante

 

Keep Volume Up and Power button pressed together until the phone vibrates 3 times. It should be off. 

3 REPLIES 3
Pioneer
Message 2 of 4
1,771 Views
Message 2 of 4

Re: Cannot turn off my Xperia XA1

@Commandante

 

Keep Volume Up and Power button pressed together until the phone vibrates 3 times. It should be off. 

Visitor
Message 3 of 4
1,598 Views
Message 3 of 4

Re: Cannot turn off my Xperia XA1

Thank you, that worked!

Highlighted
Pioneer
Message 4 of 4
1,592 Views
Message 4 of 4

Re: Cannot turn off my Xperia XA1

@Commandante

 

Most welcome! Glad I could be of help.