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Can't make outgoing calls

One time poster
Message 1 of 2
Message 1 of 2

Can't make outgoing calls

Model #: G3116. The phone will receive SMS and send them, it connects to the internet using mobile data and it receives incoming calls just fine. But when I  go to make a call it immediately hangs up. Doesn't  ring or anything, just sits on the calling screen for 5 seconds then hangs up. The phone's  brand new and has only been hooked up to Telstra for two days. Yesterday was the first time I actually tried to make a call on it. I want to know if its a phone problem before I go to my service provider to see if it's them. Any suggestions?

Message 2 of 2
Message 2 of 2

Re: Can't make outgoing calls

I'm assuming that you have ran through call settings etc, what have you tried so far