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2018-03-16 07:36 PM - last edited on 2018-03-18 10:30 AM by alexdon
Удивительно, но я столкнулся с этой же проблемой сразу же после покупки ха1; при наборе текста не было отклика крайних символов. Дальше больше; проведя диагностику тачскрина, выяснилось, что не реагирует правый верхний его часть. В итоге отправка в сервисный центр и замена тачскрина. Очень неприятный осадок остался и остаётся об этом изделии под названием sony.
Surprisingly, I ran into the same problem immediately after buying haha; When typing, there was no response from the extreme characters. Further more; After diagnosing the touchscreen, it turned out that the upper right part does not react. As a result, sending to the service center and replacing the touchscreen. Very unpleasant residue remained and remains about this product called sony.
2018-03-26 08:30 AM - edited 2018-03-26 08:32 AM
my xperia xa1 mobile display has been changed 2 times and today also i have submitted it to service center for touch problem and this problem is for 3rd time and after one month the warranty is going to expire,now what should i do for the same problem.the service center team is toliding me that they will going to change the display , for how much time i will do this and after my warrany is over it would be chargeable for me.
2018-03-26 10:30 AM
Hi @Lalit09, very sorry to hear about your device.
This is a Global user based forum and since warranty terms, consumer laws and so forth varies between markets/regions, my best recommendation is that you get in touch with your Local support team as they are the experts on your market and they will be able to provide you with a more detailed answer than I can here at our Global forum on how you can proceed with this case and how everything will work if you should experience this behaviour again after the warranty is no longer valid.
I hope that helps!
2018-03-28 08:25 PM
I've been having issues with the right side of my touchscreen. It doesn't respond at all and it is very frustrating because for example in Whatsapp some buttons like "send the message" or "settings" , doesn't work. I removed my screen protector, clened the screen. I test my screen in the diagnostics tool, indeed, the little right side of the screen didn't work. Also tried the safe mode and stills the same.
2018-03-29 03:03 AM
I have screen problems as well after the Update. Swype Key is unusable, the tracking is always interupted, so words dont geht recognized.
While scrolling same thing, the touch tracking is way offiziell.
Rebooting does not help
2018-03-31 03:14 PM
I have always been a Sony supporter so that's the reason I bought Sony Xperia XA1. When I saw the advertisement I was excited by the speed and the no limits screen.. For the first two months I thought I've found the perfect phone.. But unfortunately that changed suddenly.. 6 months later I can't press the button "p" on my keyboard (I can only do it with several attempts, which is awful), secondly the notification bar cannot appear even if I scroll my finger gently.. (something unacceptable for a phone which was only 6 months old). Thirdly I'm a fan of fifa mobile ( you may think that's out of topic but it is..) and unfortunately I can't press some buttons on the screen so as a result I can't enjoy playing fifa.. I restore all data of the phone about fifteen minutes ago but nothing really changed to be honest.. Oh and by the way my phone never fall down in case you'll tell me it's from a fall
(can you imagine how hard it was for me to text this whole paragraph with so many letter of "p" in it??? I hope I'm not the only one who faces this kind of a problem.. And I also hope that the company will answer me either they've lost me from a client :