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2017-09-24 05:26 PM
Many users, including me, encounter a slab problem where some areas do not work well after a few weeks of use.
2017-09-24 10:17 PM - edited 2017-09-24 10:22 PM
I have the same problem. I bought XA1 from Turkey at 27 August 2017. I didn't realize this touch issue. Some devices have problems of right corner and some of them left corner. I am going to send the device to service tomorrow. Let's see how they are react. I hope this problem will be fixed for everyone.
2017-09-24 10:50 PM - edited 2017-09-24 10:50 PM
I'm now waiting for my 2nd replacement phone due to the same fault developing after about 1 month, touchscreen very unresponsive down left hand side, p, l and delete key in particular. So many people having the same issue and Sony just not taking responsibility, totally unexceptable.
Sony Xperia XA1
2017-09-28 03:54 AM - last edited on 2017-09-28 07:17 AM by alexdon
3months back i buy sony xperia xa1 from chroma store after one month the right corner touch screen is not responding.i visit to the service centre j.p. electronics in vaishali(ghaziabad) after more than a month they change the handset.now again the right corner of touch is not responding.we test the phone using *#*#7378423#*#* in the test i am unable to draw on right corner.kindly give a permanent solution.previously ia am using z5 premium.is that possible to exchange this handset with othe sony mobile like xz1 or xz. i am residing in kaushambi (ghaziabad).
2017-09-28 11:58 PM - edited 2017-09-29 12:10 AM
I purchased this phone in ireland in june 2017. Among other problems the screen not responding to touch along the right hand side in particular means sending texts and whatsapp is near impossible. THe "P" button DOES NOT WORKING 95% OF THE TIME along with other buttons.
I reported this problem to sony within two weeks. However they have tried to very best to ensure my problem is not being listened to. They ring me from private numbers and hung up within seconds meaning i do not have time to answer. They claimed they left messages but they DID NOT.
I have spoken to 3 different complaints "managers" who all lacked any customer service skills. The first two denied any knowledge of this problem . The third "manager" finally admited it was a known problem.
The only solution they offered was to send off the phone for reapir meaning:
-i would have no phone in the meantime.
-my phone would have all its data wiped.
I am not accepting this solution. Can anyone suggest a solution to getting a new phone. Has anyone a contact for a person higher up than the so called complaints managers?
Additionally i have recorded the three conversations to show the complete lack of knowledge about the problem along with the lack of customer service skills. Unless someone above the three managers contacts me i will be posting the link to the clips so they are available to the public. The end of the last clip will defo not end well for the third manager who contacted me.
SONY YOU HAVE MY NUMBER
2017-09-29 12:02 AM - edited 2017-09-29 12:19 AM
Any update on this?
Sony seem to be denying any problem.
Shop where i purchased said they sell very little sonys in comparison to samsung and apple.
Sonys poor quality products and terrible customer service have clearly caught up with them
Can eveyone on here who has had problems with the touch screen please share you negative experience on gsm arena below please:
2017-09-29 10:53 AM - edited 2017-09-29 10:53 AM
So Uh Like most people with this phone I of course have experienced the dreaded touchscreen issue around one month for purchasing this phone.
I have tried safemode.
Screen calibration apps.
Software updates etc.
I'll put a couple pictures of the tests below.
Hope I can get an answer quick!
2017-10-03 10:27 PM
Hi there.. I have this XA1 since 5 months.. I bought it when it launched in my country I.e UAE. The few months I have been seriously loving the phone. I liked pretty much everything in the phone. It all ended after I did my first update. I hoped that Xperia has become good in the update job. Unfortunately they are still the same.. I want to request Sony not to give updates for their smartphones. It is killing ur reputation. I am big brand ambassador of ur smartphones.. If we want the phone in a new software we will buy the next smartphone that launches.. For heaven sake please don't update softwares on existing one. The problems I am facing after the update
1. No precision touch even in Safe Mode especially in the edges.. Frustrating 😤 when pressing the letter p on the keyboard..
2. Battery drain faster than before
3. Dialer giving unusual problems..
4. There are more but can't remember now..
My smartphone runs Android version
If u have an update to solve this problem please provide. As it is a hectic job to backup stuff and wipe contents on the device and then restore.. Please understand.. You guyz have amazing phones but the only thing u lack is reliability on software.. When will Sony get that??