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xperia xa1 ultra bluetooth issue with phonak hearing aids

Learner
Message 1 of 10
1,153 Views
Message 1 of 10

xperia xa1 ultra bluetooth issue with phonak hearing aids

I purchased the xperia xa1 ultra in late april of 2019. I purchased the phone to use with my new phonak audeo marvel 50 312t hearing aids.....Phonak says this phone will work with the hearing aids....I can connect the right hearing aid which gives the ability to hear and speak conversations....I went to playstore and installed the phonak remote app.....it will not link with my phone.....I need some help.....Thanks

9 REPLIES 9
Emperor
Message 2 of 10
1,145 Views
Message 2 of 10

Re: xperia xa1 ultra bluetooth issue with phonak hearing aids

@buck2 

 

I'm sorry to hear that, but since that's a third party app, it will be up to the app developer to address the issue (compatibility and/or any other app restriction)




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Learner
Message 3 of 10
1,143 Views
Message 3 of 10

Re: xperia xa1 ultra bluetooth issue with phonak hearing aids

Phonak suggested I contact you..  What should I do at this point.... I love my phone... It just needs to talk to the phonak app

 

 

Emperor
Message 4 of 10
1,136 Views
Message 4 of 10

Re: xperia xa1 ultra bluetooth issue with phonak hearing aids

@buck2 

 

Not sure why they would suggest that, neither Sony nor any other phone manufacturer can do anything about a third party app

 

You should contact them again

 

https://play.google.com/store/apps/details?id=com.sonova.phonak.rcapp




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Learner
Message 5 of 10
1,133 Views
Message 5 of 10

Re: xperia xa1 ultra bluetooth issue with phonak hearing aids

Thanks for your quick response  .. I have an appointment on the 15th with phonak dealer Lexington hearing and speechs... We will go from there....

 

 

Emperor
Message 6 of 10
1,129 Views
Message 6 of 10

Re: xperia xa1 ultra bluetooth issue with phonak hearing aids

@buck2 

 

Could you elaborate more on the issue, maybe we can find a way around it, are you able to install the app? if you do, can you open it? do you get an error?




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Highlighted
Learner
Message 7 of 10
1,114 Views
Message 7 of 10

Re: xperia xa1 ultra bluetooth issue with phonak hearing aids

Hello again... I have installed the Phonak remote app.... When I turn on location and Bluetooth the app will not pair with my phone.... What's next

 

 

Emperor
Message 8 of 10
1,106 Views
Message 8 of 10

Re: xperia xa1 ultra bluetooth issue with phonak hearing aids

@buck2 

 

what if you pair the phone with the hearing aid before you sync the app? 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Learner
Message 9 of 10
1,100 Views
Message 9 of 10

Re: xperia xa1 ultra bluetooth issue with phonak hearing aids

I have paired the phone.. .. It connects with phonak but only to hear on my phone or take calls through the hearing aids....the phonak remote app would allow me to change volumes, programs, and many other things.... The app will not pair.... Help... . 

Emperor
Message 10 of 10
1,095 Views
Message 10 of 10

Re: xperia xa1 ultra bluetooth issue with phonak hearing aids

@buck2 

 

I was afraid of that, indeed that will be up to the app developer to addressed that issue.




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)