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Xperia was in the water error screen please help

Learner
Message 1 of 2
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Message 1 of 2

Xperia was in the water error screen please help

Xperia was in the water for a while from the microphone side. With my phone, it happened in the picture. The touch works. I press and hear the voices of the numeric panel. What could have happened? What can I do with this? How much would the repair cost and what needs to be repaired? I would like to download my data from the phone to the computer but I can not touch on the phone to transfer files. How to do it? I have a basic guarantee not extended.I know that I have to go to a local service but I am asking for an opinion and what you think may have happened, what can I do about it and how to secure the files.I live in Poland.

I am asking for help and a quick reply. I warmly welcome you.

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Sony Xperia Support
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Message 2 of 2

Re: Xperia was in the water error screen please help

Hi @sliwa, sorry to hear about what has happened and I apologize for the late reply.

As the device has been in contact with water and the device is not water resistant, it could be water inside of the device that is causing the screen to malfunction.

As we do not know exactly what needs to be repaired, it's very hard to say if this can be repaired and how much it will cost. Extracting your data will also be very hard to do, unless you are able to touch on the exact specific place on the screen where "Transfer files" will show up as you can't see anything on the screen.

To have the device sent in to an authorized service centre, get in touch with your Local support team and they will assist you further.

I hope that helps!


Official Sony Xperia Support Staff


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