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Troubleshoot, find support articles, run tests directly on your phone with the support application.
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Xperia XA1 ULTRA FREEZES AND RESTART

One time poster
Message 1 of 2
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Message 1 of 2

Xperia XA1 ULTRA FREEZES AND RESTART

Every two or three hours my cell phone freezes, after that it stays frozen like 5 minutes and it restarts, the temperature of the processor reaches 50 or 60 degrees Celsius, I need help

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Emperor
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Message 2 of 2

Re: Xperia XA1 ULTRA FREEZES AND RESTART

@ChristianMong 

 

I'm sorry to hear this, but could you remove both SIM and SD cards from your device and boot in >>> safe mode 

 

Report back if you experience any issues while in Safe mode




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