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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
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XA1 Ultra reboots itself

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Visitor
Message 1 of 4
1,884 Views
Message 1 of 4

XA1 Ultra reboots itself

Hi, I have been having a problem with my mobile for around a month which is very disturbing considering the fact that I bought this XA1 Ultra around  two months ago. The problem is that whenever I try to turn on HotSpot for Portable ‎Wi-Fi the device automatically reboots itself. Same thing happens whenever I try to turn off airplane mode.

I would be very grateful if i could find some useful advice here on this blog. Have a good day.

 

 

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Emperor
Message 2 of 4
2,302 Views
Message 2 of 4

Re: XA1 Ultra reboots itself

@_seyda

 

That's rather odd, could you boot your device in >>> safe mode and report back?




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

3 REPLIES 3
Emperor
Message 2 of 4
2,303 Views
Message 2 of 4

Re: XA1 Ultra reboots itself

@_seyda

 

That's rather odd, could you boot your device in >>> safe mode and report back?




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Visitor
Message 3 of 4
1,871 Views
Message 3 of 4

Re: XA1 Ultra reboots itself

I did as you suggested and it worked! Thanks a lot. Slightly smiling Face 

Emperor
Message 4 of 4
1,865 Views
Message 4 of 4

Re: XA1 Ultra reboots itself

@_seyda

 

The problem seems to be a third party app, if you experience the same, just boot in safe mode, if you don't experience the same then, uninstall app by app (that you have installed) until you find the culprit. 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)