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Wi-Fi calling

One time poster
Message 1 of 6
3,968 Views
Message 1 of 6

Wi-Fi calling

I cannot seem to find the Wi-Fi calling option on my Xperia Xa1 Ultra. 

5 REPLIES 5
Sony Xperia Support
Message 2 of 6
3,958 Views
Message 2 of 6

Re: Wi-Fi calling

Hi @Cwelch9789

 

Welcome to the community! 

 

To use VoWifi or Wi-Fi Calling, your device needs operator-customised software and your subscription (incl. SIM card) must support Wi-Fi Calling for the device model you're using. To inquire if your subscription and SIM card support VoWifi/Wi-Fi Calling, contact your mobile network operator.

 

To enable Wi-Fi Calling on Android 8.0

  1. Find and tap Phone 
  2. Tap the menu button (three vertical dots) > Settings > Calls > Wi-Fi Calling.
  3. Tap the slider beside Off to enable Wi-Fi Calling.

Android 6.0, 7.0, 7.1 or 7.1.1 To enable Wi-Fi Calling on Android 6.0, 7.0, 7.1 or 7.1.1

  1. From your Home screen, tap the Application screen icon.
  2. Find and tap Settings More Wi-Fi Calling.
  3. Tap the slider beside Off to enable Wi-Fi Calling.

Let me know if you need any further help Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Highlighted
Apprentice
Message 3 of 6
3,897 Views
Message 3 of 6

Re: Wi-Fi calling

Same problem with my Xperia z5 Compact, there is NO option to enable wifi calling.

Using the *#*#4636#*#* i find the option for Volte and Wifi calling but sliding them on dont do anything.

Phone have Android 7.1  and new sim card. 

Sony Xperia Support
Message 4 of 6
3,859 Views
Message 4 of 6

Re: Wi-Fi calling

Hi @ragjon

 

As mentioned above to use VoWifi or Wi-Fi Calling, your device needs operator-customised software and your subscription (incl. SIM card) must support Wi-Fi Calling for the device model you're using.

 

Have you spoken to your network provider to make sure the above is relevant to your SIM, also, if you do not have operator-customised software on your device, even if the option for WiFi Calling is available to you with the subscription you have, you will not be able to use WiFi Calling on your handset. 

 


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Apprentice
Message 5 of 6
3,813 Views
Message 5 of 6

Re: Wi-Fi calling

Hi! I am still trying to figure out  wi-fi calling on my Xperia Z5. When you say operator-customised software is needed, i dont know where to get it (if that is the problem) My operator says my Sim card is active for wi-fi calling everytime i call them, but nothing changes in my device. I was asked to try sim card in another device or another sim card in my phone, but i do not want to buy another phone or a sim card from another operator either. Most certainly would end up with double set of useless phones.

One time poster
Message 6 of 6
2,594 Views
Message 6 of 6

Re: Wi-Fi calling

Sorry but what is the point in having wifi calling built into the phone when network providers don't even support the  feature?! The only network that provides wifi calling for the Sony xperia XA1 is EE, they then demand that you've purchased their own version of the XA1. This is all a scam. I require wifi calling as our house gets no signal regardless of network providers. I own a XA1, it has wifi calling as a feature... YET I CAN'T USE IT WITH ANY NETWORK PROVIDER. They just want me to buy a whole brand new phone, it's daylight robbery. Again, why did Sony bother implementing wifi calling on my phone if it can't even be used? Sorry we don't all have money to go out and buy the latest iPhone just so we can access wifi calling.