Take our customer survey to evaluate your visit.
It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.
2018-04-03 08:34 AM
i bought my Xperia in a electronic store and i dont think that the problem is coming from the place where the phone is coming from.
But i have news what @Peacefrogs also said with the top inch of the display.
I tested the last days with the glitch and when the glitch is happening, you have to touch very softly the display.
If you touch and press it realy hard it will be glitchy.
But how i said in my last post, it always happens on my phone when the battery is getting hot like in games or very hardware active software.
2018-04-03 04:06 PM
Thanks for the above but in my case the battery is not hot at all. Furthermore, if I shut the screen off and turn it back on the glitch goes away for a minute or two but then comes right back.
Again my battery is not even warm when this is happening.
2018-04-04 12:40 AM - edited 2018-04-04 12:41 AM
This my second attempt to update the forum on why this is happpening - apparently Sony did not like my first post as it was removed.
The reason this is happening is a known issue at Sony. The digitizer is seperating from the screen. Sony will repair it if it's:
a. under warranty, and
b. if you have proof of purchase
Repairing it takes 18 days. Repairing it also means putting a new digitizer in it - unfortunately it'll be the same flawed unit that will eventually fail again anyway.
I have spent about 2400 USD with Sony over the last five years on Xperia phones for my wife and I. This stops now.
Thanks all, good luck.
2018-04-04 07:03 PM
Thanks for the follow up!
I can't go without a phone for that long, waiting for them to fix it, only to have it glitch out again.
I'll put up with it for a little while longer, but it's embarassing sometimes when I cant accomplish simple tasks with my phone. I find that tilting it works, so that the screent rotates. but this does not work for the home screen. I think i'm done with Sony Phones too. I'll probably go with the Moto G5 plus.
I need to be confident that a product will be reliable. And this is not reliable. Sometimes things go wrong and how a company responds can really make a difference in my level of satisfaction. I feel that Sony's solution is not acceptable.
2018-04-06 06:31 PM - edited 2018-04-06 06:32 PM
I'm using a Moto G5+ right now as a temp replacement until I decide what phone company to switch to... I don't think you'll like it after using an XA1 Ultra. It's small and pretty slow - really slow, actually.
If you really want the G5 then may I suggest you use the Nova Launcher, otherwise your config options with the Moto will be limited.
Signing off for good.
@Sony, you can go ahead and delete my account, I'll not be using your products any longer, ergo will not need support.
2018-08-21 04:30 PM
This frustrated me for long but I finally think I got this taken care now.
Turn the adaptive brightness off.
Please come back and confirm if it worked.