Take our customer survey to evaluate your visit.
It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.
2018-08-19 10:27 AM
When I purchased the phone, the battery becomes full after an hour of charging. But when I updated the phone to its current software update, the charging time doubled. Is this normal?
2018-08-30 10:02 AM
2018-09-17 02:00 PM
It's take to much time for charging
Around 3.14 hours
I'm using Sony genuine charger and fast charger but I have sill problems
Hi. My phone is less than a year old and has developed a charging problem. It will not stay on charge. At first I thought it might be might be my charging lead, so I bought a replacement Sony lead, but it is not that. After a Google search of other forums I've discovered I'm not the first to encounter this. Any suggestions?
Same here.... I think it is after the Oreo update..... Sony support what is happening? Need your help.... Or is tjis one of schemes so thay we buy a new XA2 ULTRA....
2 weeks ago - last edited 2 weeks ago
Around a week ago, I started to experience this same issue. I'm from Colombia. I bought my phone a year ago, so I believe it's because of a software update.
Please Sony, fix this problem.