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Sony Xperia xa1 ultra : Stuck in xperia logo

One time poster
Message 1 of 3
Message 1 of 3

Sony Xperia xa1 ultra : Stuck in xperia logo

Help, after a low battery shutdown i charged it at 11% and tried to turn it on while charging but after that, it stucks in the XPERIA animated logo, and brightness goes up and down. I tried it with xperia companion but it failed to repair it (Software Repair). Also, i tried removing my SIM cards and memory cards and turn it on, but still it didn't work for me.

Sony Xperia Support
Message 2 of 3
Message 2 of 3

Re: Sony Xperia xa1 ultra : Stuck in xperia logo

Hi @tedbryan, I am sorry to hear about this


If you did not manage to get past the boot screen by removing SIM and SD card or by repairing the software, I am afraid the next step is to have your phone sent to an authorized service center for examination and repair. 


In order to have your phone sent in to an authorized service center, I would suggest that you get in contact with your local support team. This due to the fact that routines, warranty and consumer laws may vary depending on market.


Feel free to return to me if you have any further questions! 

Official Sony Xperia Support Staff

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Message 3 of 3
Message 3 of 3

Re: Sony Xperia xa1 ultra : Stuck in xperia logo

On ios I used recboot, not sure if this will work on android.