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Problem with XA1 Ultra no sound

One time poster
Message 1 of 2
Message 1 of 2

Problem with XA1 Ultra no sound

Hello. Well, the title says everything. Today, my phone started to malfunctioning and I've noticed that the sound wasn't working correctly, just for notification messages such as Whatsapp, facebook, etc.. Everytime I tried to use an app like Youtube, the sound wans't working, even when I tried to listen some music. Although the sound is not working at all, when I plug in my headphones, the sound/music works as inteded but if I plug it off I would still have the problem with the sound. I've Already tried to restart it, went to safe mode and it didn't work there either, I'm going nuts tbh lol Does anyone has a solution for this? Thank you in advance!

One time poster
Message 2 of 2
Message 2 of 2

Re: Problem with XA1 Ultra no sound

Al mio le acaba de pasar lo mismo se fue bajando el volumen poco a poco y ya no suena ni las llamadas, no sirve ni el reinicio. Agradecería una pronta solución por que i alarmas ni llamadas suenan. 

The same thing happened to me just as the volume went down little by little and the calls no longer sound, it does not work or the restart. I would appreciate a quick solution because i no alarms or calls ring.