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My xperia XA1 ultra restarts upon entering facebook and whatsapp

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One time poster
Message 1 of 4
1,712 Views
Message 1 of 4

My xperia XA1 ultra restarts upon entering facebook and whatsapp

Translation via Google Translate:

Hello my problem is that with the recent update of the software every time I want to enter Facebook or WhatsApp the screen freezes and automatically restarts the phone I do not know what problem I have please I want a solution and there are two phones of this same brand that I do the same the previous one was a Sony Xperia m2 please I need help

 

Hola mi problema es que con la reciente actualización del software cada vez te quiero entrar a Facebook o WhatsApp se queda congelada la pantalla y automáticamente se reinicia el teléfono no sé qué problema tenga por favor quiero alguna solución ya van dos teléfonos de esta misma marca que me hacen lo mismo el anterior era un Sony Xperia m2 por favor Necesito ayuda

3 REPLIES 3
One time poster
Message 2 of 4
1,680 Views
Message 2 of 4

Re: My xperia XA1 ultra restarts upon entering facebook and whatsapp

Translation via Google Translate:

My xperia X a1 ultra restarts when entering facebook and WhatsApp.

Could you help me with this problem?

 

Mi xperia X a1 ultra se reinicia al entrar a facebook y WhatsApp. 

PPodrían ayudarme con este problema 

Moderator
Message 3 of 4
1,658 Views
Message 3 of 4

Re: My xperia XA1 ultra restarts upon entering facebook and whatsapp

@Karen010412 @CABO21

I used Google Translate to find the meaning of your messages. Kindly post your future questions/feedbacks in English so we can assist you, this is an English based forum.



Feel free to kudo this post or mark it as solution so that other users facing the same issue can find it

Disclaimer: Moderators are not affiliated with or work for Sony Mobile, their posts represent their own opinions and views. Click here to find out more about the different roles in the community.

Learner
Message 4 of 4
1,651 Views
Message 4 of 4

Re: My xperia XA1 ultra restarts upon entering facebook and whatsapp

Hello, I have the same problem but with my xa1 when I enter to Facebook, the phone freezes and restarts. Could you help me please? Thank you.