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Tips & Tricks

Troubleshoot, find support articles, run tests with the support app directly on your phone.
Read more and discuss the app here.

Messaging app crashing on specific contact while opening multimedia text

One time poster
Message 11 of 15
405 Views
Message 11 of 15

Re: Messaging app crashing on specific contact while opening multimedia text

This fix worked beautifully. Thank you! 

One time poster
Message 12 of 15
383 Views
Message 12 of 15

Re: Messaging app crashing on specific contact while opening multimedia text

What fix?

One time poster
Message 13 of 15
370 Views
Message 13 of 15

Re: Messaging app crashing on specific contact while opening multimedia text

This was extremely helpful. I have been dealing with this for months and it is SO frustrating! I downloaded the new messaging app and the problem appears to be fixed. Thank you SO much!

One time poster
Message 14 of 15
211 Views
Message 14 of 15

Re: Messaging app crashing on specific contact while opening multimedia text

The person sending the message has uninstalled or force stopped the other messages app...while allowing message plus to run. If the other messages app is allowed to run also this will solve the problem. It did for me.

One time poster
Message 15 of 15
139 Views
Message 15 of 15

Re: Messaging app crashing on specific contact while opening multimedia text

Thank you!