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Does not display contact names

Learner
Message 1 of 4
1,015 Views
Message 1 of 4

Does not display contact names

Buenos días justo después de una actualización, cada vez que tengo una llamada o un mensaje de texto no aparece el nombre del contacto sino el número y no puedo identificar al mismo. 

 

Gracias 

 

Good morning just after an update, every time I have a call or a text message does not appear the name of the contact but the number and I can not identify it.

 

Thank you

 

GT

 

3 REPLIES 3
Sony Xperia Support
Message 2 of 4
993 Views
Message 2 of 4

Re: Does not display contact names

Hi @19leo,

 

Welcome to the community,

 

Sorry to hear about this issue, let's see if I can help resolve it Slightly smiling Face

 

Can you please clarify some information for me, are you saying after an update your contacts no longer show correctly in your messaging and calls, for example when your friend calls you only see his number and not his name?

 

Please let me know.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Learner
Message 3 of 4
974 Views
Message 3 of 4

Re: Does not display contact names

Hello, thats exactly the problem, when i get a call or a SMS text, it displays the nurmers and not the contacts names. 

 

Thanks for the help 

Greetings 

Leo 

Highlighted
Sony Xperia Support
Message 4 of 4
965 Views
Message 4 of 4

Re: Does not display contact names

Thanks for getting back to me, can you please test the handset in Safe Mode and see if the issue continues?

 

safe mode

 

Please let me know.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.