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Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

Charging port

One time poster
Message 1 of 10
1,036 Views
Message 1 of 10

Charging port

I have sony xperia xa1 ultra I have my charging port problem when I connect cable with port it connected but sometime it lost the connection while I moved the phone  and  if I little shake the phone it lost the charging signal...I made charging port twice in local area.. Thank you 

9 REPLIES 9
Sony Xperia Support
Message 2 of 10
990 Views
Message 2 of 10

Re: Charging port

Hi @Damodargrg, I am sorry to hear about this. 

 

Have you been able to try different charging cables in order to see if it may be the charging cable that is malfunctioning? Also, it is a good idea to make sure that the charger port is free from lint, dust and moisture. A blocked port can prevent the USB connector from fitting properly, and therefore prevent charging. Ensure that the USB port is completely dry, and gently remove any lint or dust using, for example, a wooden or plastic toothpick.

 

If these measures do not manage to improve the charging, I suggest that you get in contact with your local support team in order to have the phone sent in to an authorized service center. If you have any questions regarding the service, such as routines, warranty and consumer laws, these type of questions are best answered by your local support team as well, as they vary between markets.

 

I hope that helped! 


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Apprentice
Message 3 of 10
979 Views
Message 3 of 10

Re: Charging port

There's such a glitch as described previously,, but I admit it went down on the floor.

 

Well.. 

Do you recommend any web store who sell replacement AND stickers for the Xperia xa1 "ULTRA" model? 🤔 

 

Dearly yours 

Daniel 

Sony Xperia Support
Message 4 of 10
972 Views
Message 4 of 10

Re: Charging port

Hi @DannyXperia,

 

As this is an international support forum, I think that this question is best answered by your local support team as well.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Visitor
Message 5 of 10
188 Views
Message 5 of 10

Re: Charging port

Hi

I experienced the same with my Sony Xperia XZ premium

Minor movement on the plug and the charging stopped. Same issue when connected to a PC, failed communivcating when moving slighly on the plug usb-c the connection came up before it was lost again!

I had the phone for service at MyTrendyPhone in Denmark and the replaced the charging port however still same problem after and I tried several different cables and chargers! Sent it back to MyTrendyPhone Denmark claiming they did not do the job properly however the claim the phone charges okay and no problem! So I,m still sitting here 2 months after with the same issue! I suspect that the flat cables on the charging port has bad contact to the sockets inside and that they di dnot check this when replacing. But thats just a guess,, Dont know what to do now?

One time poster
Message 6 of 10
153 Views
Message 6 of 10

Re: Charging port

Same here i experienced same problem, just using my xperia xa1 ultra for more than 1 year.

I tried to change several times the cable and charger but still not working, so i conclude that it is 

a port problem, now i cannot use my phone, and the service center is to far from my location.

I ask several repair station but they said they cannot repair it. 

One time poster
Message 7 of 10
134 Views
Message 7 of 10

Re: Charging port

Hi, how is the best way to clean the charging port? 

Apprentice
Message 8 of 10
131 Views
Message 8 of 10

Re: Charging port

Just put some led on the 4 connection spot and push "holders" down to increase push power.. All fixed.. 👍 

Regular
Message 9 of 10
82 Views
Message 9 of 10

Re: Charging port

QI-Wireless-Charger-Charging-Receiver-Kit-For-Samsung.jpg

Any way to add QI charge for Xperia devices like this without use USB port 

Highlighted
Apprentice
Message 10 of 10
80 Views
Message 10 of 10

Re: Charging port

The NFC is interfereing behind back cover..