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2019-07-12 07:38 PM
I have sony xperia xa1 ultra I have my charging port problem when I connect cable with port it connected but sometime it lost the connection while I moved the phone and if I little shake the phone it lost the charging signal...I made charging port twice in local area.. Thank you
2019-07-16 03:30 PM
Hi @Damodargrg, I am sorry to hear about this.
Have you been able to try different charging cables in order to see if it may be the charging cable that is malfunctioning? Also, it is a good idea to make sure that the charger port is free from lint, dust and moisture. A blocked port can prevent the USB connector from fitting properly, and therefore prevent charging. Ensure that the USB port is completely dry, and gently remove any lint or dust using, for example, a wooden or plastic toothpick.
If these measures do not manage to improve the charging, I suggest that you get in contact with your local support team in order to have the phone sent in to an authorized service center. If you have any questions regarding the service, such as routines, warranty and consumer laws, these type of questions are best answered by your local support team as well, as they vary between markets.
I hope that helped!
2019-07-17 07:22 AM
There's such a glitch as described previously,, but I admit it went down on the floor.
Do you recommend any web store who sell replacement AND stickers for the Xperia xa1 "ULTRA" model? 🤔
2019-07-17 08:35 AM
As this is an international support forum, I think that this question is best answered by your local support team as well.
4 weeks ago
I experienced the same with my Sony Xperia XZ premium
Minor movement on the plug and the charging stopped. Same issue when connected to a PC, failed communivcating when moving slighly on the plug usb-c the connection came up before it was lost again!
I had the phone for service at MyTrendyPhone in Denmark and the replaced the charging port however still same problem after and I tried several different cables and chargers! Sent it back to MyTrendyPhone Denmark claiming they did not do the job properly however the claim the phone charges okay and no problem! So I,m still sitting here 2 months after with the same issue! I suspect that the flat cables on the charging port has bad contact to the sockets inside and that they di dnot check this when replacing. But thats just a guess,, Dont know what to do now?
3 weeks ago
Same here i experienced same problem, just using my xperia xa1 ultra for more than 1 year.
I tried to change several times the cable and charger but still not working, so i conclude that it is
a port problem, now i cannot use my phone, and the service center is to far from my location.
I ask several repair station but they said they cannot repair it.