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Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

Can't receive calls in 4G

Sony Xperia Support
Message 11 of 13
79 Views
Message 11 of 13

Re: Can't receive calls in 4G

Hi @alkemyst, sorry to hear about this. Slightly frowning Face

That sounds very strange, however can you please check in Settings > Network & Internet > Mobile networks and see if you have an setting here called "VoLTE"? It usually says "Use VoLTE when the service is available".

If you have it and it's turned on, can you please try and turn it off and ask someone to call you while leaving the device on 4G and see if you can receive the call or not.

If it still doesn't work, do you have a colleague, family member or friend that has a Nano SIM card in their device that you can try in your device and see if you then can receive calls while on 4G?

Let me know how it goes!

@HarleQueen, sorry for the very late reply to your post, I have been out of office due to vacation and being sick. Slightly frowning Face

Could you please try what I suggested to @alkemyst and see if that helps?

Thank you.


Official Sony Xperia Support Staff


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Visitor
Message 12 of 13
27 Views
Message 12 of 13

Re: Can't receive calls in 4G

No puedo llamar ni recibir llamadas 

I can't call or receive calls

gt

Highlighted
Sony Xperia Support
Message 13 of 13
20 Views
Message 13 of 13

Re: Can't receive calls in 4G

Hi @Checho1, sorry to hear that.

I can see that you made a second post about this that my colleuage Martin replied to, so please have a look at the link below.

https://talk.sonymobile.com/t5/Xperia-XA1-Ultra/Cannot-call-or-receive-calls/m-p/1394231 


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.