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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
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Battery xa 1 ultra

One time poster
Message 1 of 4
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Message 1 of 4

Battery xa 1 ultra

Battery xa 1 ultra
I put my cell phone charge I leave it for a few hours until it is fully charged and when I disconnect it lasts a few minutes and it turns off and I can turn it on again many times and it shows me that I only have 1% battery and change the battery and I reset it and it stays the same

 

Bateria xa 1 ultra

Pongo a carga mi celular  lo dejo al algunas horas hasta que se carge completamente y cuando lo desconecto le dura unos cuantos minutos y se apaga y lo puedo volver a prender muchas  veces y me marca que tengo solo 1% de batería ya cambie la pila y lo restableciry sigue igual

3 REPLIES 3
Emperor
Message 2 of 4
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Message 2 of 4

Re: Battery xa 1 ultra

@Luiscpopeye 

 

I've edited your post as this is an English only forum, you can use Google Translate to reply and/or post.

I'm sorry to hear that but that might be a hardware issue, you could repair the device with Xperia Companion to narrow down the issue. 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Learner
Message 3 of 4
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Message 3 of 4

Re: Battery xa 1 ultra

I have the same issue, i've done software repair and factory reset.

If you turn off the phone and leave it to charge, it will reach 100%, but then as soon as you use it it drops to 1% quite rapidly. The phone does not get warm when it goes this, but nore is it actually out of battery. I was able to use for 11 hours (8am till 7pm) while it was at "1%".  It restarted a bunch, but I think this is just programmed in to happen when it thinks it low on battery.

This seems like a software issue rather than a hardware issue. The battery usage chart looks artificial, like it isn't actually recording real use.

Battery usage details.jpg

Anyone have any ideas?

Emperor
Message 4 of 4
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Message 4 of 4

Re: Battery xa 1 ultra

@OldschoolC 

 

time to get it inspected/repaired by Sony 

 

https://support.sonymobile.com/global-en/contactUs/

 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)