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Tips & Tricks

Want to know more about Xperia 5? To read more about it go here.
If you can't find the answer to your question there please post it here and let the community help you.

pop up ads

SOLVED
Regular
Message 31 of 55
469 Views
Message 31 of 55

Re: pop up ads

The ads definitely come from a third party app. For me it was Instagram, the only way to figure out which one is to uninstall them 1 by 1 until the ads stop. Then re install the safe apps. Painful but it works. Hope that helps.

Sony Xperia Support
Message 32 of 55
456 Views
Message 32 of 55

Re: pop up ads

Hi @Rainbowwitch, welcome to our forum!

It's a bit tricky to know exactly which application the ads are coming from, but if you have downloaded free games or apps that are supposed to be good for the performance by cleaning up files (which doesn't help anything). These applications are in most cases free and the way that the developer is earning money is through ads.

Go through your application list (Settings > Apps & notifications > App info) and see if you have these kind of applications installed or if you find any other applications that you are not really sure what they are.

Keep me posted!

Hi @Bunyipbait, I agree with you. It's pretty boring and time consuming to figure out which application is the cause of the ads, however it's a lot better than having to for example, reset the device.

Have a nice weekend! Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

One time poster
Message 33 of 55
445 Views
Message 33 of 55

Re: pop up ads pops up every time I open my phone . Most pop ads dont even go away.

When ever I open my camera it only shows the red spot to make vidio and not pictures.How can I fix this problem

Emperor
Message 34 of 55
442 Views
Message 34 of 55

Re: pop up ads pops up every time I open my phone . Most pop ads dont even go away.

@gst2 

 

clear the app data

 

settings > apps > all apps > camera > storage > clear data > restart the phone 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Sony Xperia Support
Message 35 of 55
437 Views
Message 35 of 55

Re: pop up ads pops up every time I open my phone . Most pop ads dont even go away.

Hi @gst2, sorry to hear about this. Slightly frowning Face

As @uliwooly mentioned, clearing the data for the application will hopefully fix this, as the camera seems to be working properly and for examples, does not just show a black screen.

You can also test the camera functionality in the Support application that is available in Settings > Support > Xperia tests > Camera.

Let us know if you are able to take photos with your camera again after clearing data for the application! Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

One time poster
Message 36 of 55
421 Views
Message 36 of 55

Re: pop up ads

It is an app.  I had the same problem on my xperia

Sony Xperia Support
Message 37 of 55
407 Views
Message 37 of 55

Re: pop up ads

Hi @katiecar, yeah in most cases it's an application causing this and since the ads are not shown as notifications, it's not always easy to find out which application it is.

So called adware, displaying unwanted pop-up ads, is most common among flashlight, battery,  charging optimisation apps or if you have an open tab in a web browser.

I hope that you were able to narrow it down to which application it was!


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

One time poster
Message 38 of 55
394 Views
Message 38 of 55

Re: pop up ads

hello someone can help me , i have a lot op pup ad. on lock screen,  as i checked is ad choice.

 

Message 39 of 55
392 Views
Message 39 of 55

Re: pop up ads

Your add is showing because of third party app like app lock etc. If you want to use that app without add then when the add is showing click on recent app and check which app is showing add and then download no root firewall from playstore. And disable internet access. Now you can use that app without add. 

Sony Xperia Support
Message 40 of 55
367 Views
Message 40 of 55

Re: pop up ads

Hi @jelu, welcome to our community! Slightly smiling Face

As @Ayush_Bharti wrote, ads on the lock screen is due to a downloaded application in your device and in most cases it's flashlight, battery/performance improving applications and so forth that will do this.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.