account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

pop up ads

SOLVED
Message 41 of 55
427 Views
Message 41 of 55

Re: pop up ads

Ya i know. No root firewall can restrict data usages. Flashlight, battery /performance improving like apps doesn't need data. If i can restrict data on those apps then they can work perfectly and doesn't show any add on main or locked screen. I'm using that kinds of app but doesn't see any add because of no root firewall. 

Sony Xperia Support
Message 42 of 55
420 Views
Message 42 of 55

Re: pop up ads

@Ayush_Bharti, that's true! Slightly smiling Face

I generally don't like to have to use something extra to get rid of the ads, I just get rid of the apps displaying the ads instead! Slightly smiling Face

Thanks again for your help and have a great weekend.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Learner
Message 43 of 55
241 Views
Message 43 of 55

Re: pop up ads

i have do reset factory but problem is not resolve

Sony Xperia Support
Message 44 of 55
231 Views
Message 44 of 55

Re: pop up ads

Hi @sam_1, welcome to our forum!

Where are you seeing these pop up ads, is it when you visit certain websites, unlocking the device or using certain applications?

If you install the same application(s) again or visit the same websites again, you will see the pop up ads since they have nothing to do with the actual device, it's from a downloaded application or website.

If you could provide some information as to when they show up, that would be very helpful.

Thanks!


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Learner
Message 45 of 55
225 Views
Message 45 of 55

Re: pop up ads

after reset factory . there aren't any app. see the pop up in home screen after unlocking
Sony Xperia Support
Message 46 of 55
218 Views
Message 46 of 55

Re: pop up ads

Hi again @sam_1,

There are not ads by default in the device that will pop up on the home screen after unlocking your device, so could you please try and reboot your device in safe mode and see if this occurs in this mode as well?

If it does, please take a screen shot (press and hold the power button > tap on "Take screenshot") and upload it here.

Thank you!


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Visitor
Message 47 of 55
211 Views
Message 47 of 55

Re: pop up ads

It is hard to find the apps that causes pop up ads. I had this same problem too before and what I did is I Uninstalled my recent downloaded up but it did not fix the problem, I resort to factory data reset and that solve my problem, pop up ads disappear. 😁😁

Sony Xperia Support
Message 48 of 55
196 Views
Message 48 of 55

Re: pop up ads

Hi @Roger436,

I agree with you, it's not easy to know which application is that is pushing out the ads. It would be easier if they came in a notification so you could you press and hold on it to see which application was the cause.

In general it's mostly free games, boosting apps and so on that does this, so taking a look at your installed apps and see if there is some shady ones is a good starting point!

Thanks for your post and have a nice day! Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Visitor
Message 49 of 55
148 Views
Message 49 of 55

Re: pop up ads

So I clicked on solutions but it doesn't tell me what to do. I did clean up and turned off blue tooth to headphones before looking here and still pop ups are showing. I have not downloaded any other apps in the last 2 weeks. So has to be something to do with this app. 

Visitor
Message 50 of 55
146 Views
Message 50 of 55

Re: pop up ads

I think I have maybe figured out what happened. When I opened the paper work supplied with the headphones it had a bar code to scan which I used my tablet to scan and it said this is an app attached to your QR barcode scanner. So maybe this is what is causing the problem. I have deleted the QR scanner (had it for years so not sure what happened). Maybe you can check. I purchased the 

Sony WH-CH700N Wireless Bluetooth Noise Canceling Over the Ear Headphones

and it was the barcode on this paper work hope you can figure it out and that I am right because I can't even get my home screen to come up without all these ads. Will let you know if it isn't this