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Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

pop up ads

SOLVED
Regular
Message 21 of 55
1,372 Views
Message 21 of 55

Re: pop up ads

Hey, had the same issue xperia xz premium. I'm not sure why it is happening but it seems to be from a third party app and something to do with Sony. For me it turned out to be Instagram but I had to pretty much delete apps 1 by 1 until I figured out which one it was. I've never had this issue before until this phone but Sony will tell you it's nothing to do with the phone. Whatever. Put your phone into safe mode and if the ads stop you'll know it's an app creating the problem. Then while in safe mode delete Instagram first and reboot out of safe mode. Wait a couple of days as the ads may return, if not you got the app. This was my experience, could be different for others. 

Regular
Message 22 of 55
1,372 Views
Message 22 of 55

Re: pop up ads

Update .. Wasn't this app. Was Instagram. 

Sony Xperia Support
Message 23 of 55
1,345 Views
Message 23 of 55

Re: pop up ads

Hi @DEAN34, welcome to our forum!

Have you had the chance to take a look at the troubleshooting steps that I have previously posted in this thread? You can find the link to the post below.

https://talk.sonymobile.com/t5/Xperia-XA1-Plus/pop-up-ads/m-p/1290750#M412

@Bunyipbait, Hi again and glad to hear that you were able to find which application was the cause for your ads.

Have you installed the Instagram application from the Google Play store? Most of the really big applications can be faked on other websites and since they are not the official versions of the application, they may contain ads, apart from the usual ads that show up in the "feed" on Instagram.

You can find the link to the real Instagram application on the link below.

https://play.google.com/store/apps/details?id=com.instagram.android


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Highlighted
Regular
Message 24 of 55
1,336 Views
Message 24 of 55

Re: pop up ads

Everything on this phone was a straight transfer from my old phone hence the ongoing belief that there is something about the OS that has allowed the ads. It (Instagram) was originally downloaded from play store and has previously not given any issues. Regardless, hopefully I can now enjoy using this phone as I should. 

One time poster
Message 25 of 55
1,048 Views
Message 25 of 55

Re: pop up ads

Is there an app to block these adverts as due to my business i cannot get rid of facebook or instagram apps

it doesn't look like either of those were the ones causing the regular ads popping up on my phone but just in case id like an ad blocker that actually blocks them from the phone ( not just it seems browers ) 

One time poster
Message 26 of 55
1,006 Views
Message 26 of 55

Re: pop up ads

Screenshot_20190102-192122.png

 

This is one of the advertiser 

Moderator
Message 27 of 55
975 Views
Message 27 of 55

Re: pop up ads

Pop up ads will always use the "draw over other apps" permission.

Find the app using this permission with no need (i.e Facebook messenger uses it for Floating heads) and remove that app.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views.
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Sony Xperia Support
Message 28 of 55
934 Views
Message 28 of 55

Re: pop up ads

Hello everyone, sorry for the late reply. I have been out of office due to vacation.

@kj75, I have not heard about either Facebook or Instagram showing ads outside of the application. From my own experience, it mostly downloaded games or less known applications that will have pop up ads outside of the application.

I would recommend that you go through your applications and see if you have any boosting or speed increasing applications or anything else that looks a bit fishy.

@Andy125, have you tried restarting your device in safe mode and see if you still see these adverts?

@viridis, that's a very good tip! Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

One time poster
Message 29 of 55
636 Views
Message 29 of 55

Re: pop up ads

Hi the same thing is happening on my new phone this is what I'm getting Screenshot_20190327-075322.png

 

One time poster
Message 30 of 55
546 Views
Message 30 of 55

Re: pop up ads

I have put on safe mode and no ads have come up, from what you said ads only pop up from third party if its fro. Third party but no ads on safe mode, I've only got ads out of safe mode, what am I supposed to do now?