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Tips & Tricks

Want to know more about Xperia 5? To read more about it go here.
If you can't find the answer to your question there please post it here and let the community help you.

pop up ads

SOLVED
Sony Xperia Support
Message 11 of 55
3,038 Views
Message 11 of 55

Re: pop up ads

Hi @Jenny25, sorry to hear about this. Slightly frowning Face

To enter safe mode, press the power button until you see the "Power off" screen in the middle of your display. Release the power button > press and hold on "Power off" for 4-5 seconds and the device will automatically reboot and restart in safe mode.

Even if you have uninstalled certain applications, it can still be one of the applications that you have not yet uninstalled that is the culprit, as @viridis mentioned.

Let us know how it goes!


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Highlighted
Visitor
Message 12 of 55
2,924 Views
Message 12 of 55

Re: pop up ads

Hi how can I locate safe mode on my Sony Xperia L1? 

 

Visitor
Message 13 of 55
2,795 Views
Message 13 of 55

Re: pop up ads

I understand the booting in safe mode, but once it has restarted, how do I find which app is causing the popups?

Visitor
Message 14 of 55
2,792 Views
Message 14 of 55

Re: pop up ads


@Jonas wrote:

Hi @strawberrymonster, sorry to hear about this. Must be very annoying having ads pop up all the time. Slightly frowning Face

We don't send out any pop up ads to your device so it does sound like you have installed a third party application that sends out these ads to your device.

If you restart your device in safe mode do you still see these ads? In safe mode all downloaded applications are temporarily inactivated and we can very easily see if any of them is the cause of this.

You can also take a screenshot of one of the ads and upload them here to the forum. To do that, press and hold the power button > tap "Take screenshot".

Let us know how it goes! Slightly smiling Face


How do we very easily see if any of them are the cause?

Moderator
Message 15 of 55
2,757 Views
Message 15 of 55

Re: pop up ads

@Covfc87 unfortunately it's a case of going through them one by one until you find the culprit. Also check play store reviews as they will often have reviews off users that have found such adware. Good luck #PUSB



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views.
Click here to find out more about the different roles on the community.

Sony Xperia Support
Message 16 of 55
2,702 Views
Message 16 of 55

Re: pop up ads

Hello everyone and I apologize for my late reply, I have been out of office due to vacation.

 

@Obkaay, If you click on the blue text safe mode, there are some instructions available on how you can reboot your device in safe mode.

@Covfc87, as @viridis mentioned, there is no direct way to see which application the ads are coming from, but free games, strange Online shopping applications are often the culprit. Also reading the reviews is a good way too see if other users experience the same behaviour.

Let us know if you were able to find the application! Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Regular
Message 17 of 55
2,476 Views
Message 17 of 55

Re: pop up ads

Hi, just as a bit of help, I had an app causing the pop up ads (so  annoying) , it was a notepad app, unfortunately I can't remember the exact name of the app. Uninstalled and all fixed. I basically just uninstalled each app until the ads stopped to figure out which one. 

Moderator
Message 18 of 55
2,461 Views
Message 18 of 55

Re: pop up ads

Yeah my daughter put a drawing pad app on her tablet Z3, endless popups and lock screen adverts.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views.
Click here to find out more about the different roles on the community.

Visitor
Message 19 of 55
2,447 Views
Message 19 of 55

Re: pop up ads

As people have written, it's probably probably some app that made it.

When I had the same problem, I wrote up all the apps I had, then I just cleared all the folders, took home an anti-virus app, used it, removed it and then I started taking back all the apps and then my problem disappeared. . Good luck Slightly smiling Face

 

Som folk har skrivit så är det högst troligen någon app som gjort det. 

När jag hade samma problem så skrev jag upp alla appar som jag hade, sen rensade jag bort precis alla mappar, tog hem en anti-virus app, använde den, tog bort den och sen började jag ta tillbaka alla appar och då försvann mitt problem. Lycka till Slightly smiling Face 

One time poster
Message 20 of 55
2,312 Views
Message 20 of 55

Re: pop up ads

How do i stop adds piping up on my phone