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pop up ads

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Message 1 of 51
23,238 Views
Message 1 of 51

pop up ads

i switched from ios to android just last week. i noticed one thing that irritates me a lot. pop up ads. it literally pop ups everywhere with no apps open even at lockscreen. how can i remove this? i already turned off ads personalization i. google settings

1 ACCEPTED SOLUTION

Accepted Solutions
Moderator
Message 4 of 51
29,510 Views
Message 4 of 51

Re: pop up ads

Pop up ads on lockscreen indicates that it is an app you have installed causing your problem.

First place to start is battery monitors and memory/storage cleanup apps.

 



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views.
Click here to find out more about the different roles on the community.

50 REPLIES 50
Forum Legend
Message 2 of 51
23,235 Views
Message 2 of 51

Re: pop up ads

can you try to upload a screenshot of the ads? also try checking your apps for some unwanted apps. settings>apps



________________________________________________________________________________
The Man! The Myth! The Forum Legend! -Scott Sterling
Sony Xperia Support
Message 3 of 51
23,204 Views
Message 3 of 51

Re: pop up ads

Hi @strawberrymonster, sorry to hear about this. Must be very annoying having ads pop up all the time. Slightly frowning Face

We don't send out any pop up ads to your device so it does sound like you have installed a third party application that sends out these ads to your device.

If you restart your device in safe mode do you still see these ads? In safe mode all downloaded applications are temporarily inactivated and we can very easily see if any of them is the cause of this.

You can also take a screenshot of one of the ads and upload them here to the forum. To do that, press and hold the power button > tap "Take screenshot".

Let us know how it goes! Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Moderator
Message 4 of 51
29,511 Views
Message 4 of 51

Re: pop up ads

Pop up ads on lockscreen indicates that it is an app you have installed causing your problem.

First place to start is battery monitors and memory/storage cleanup apps.

 



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views.
Click here to find out more about the different roles on the community.

Message 5 of 51
23,169 Views
Message 5 of 51

Re: pop up ads

thanks! i do have a third party app that causes ads to pop up everwhere even at lockscreen. my phone is running smoothly again, thanks sony support!

Sony Xperia Support
Message 6 of 51
23,092 Views
Message 6 of 51

Re: pop up ads

Hi again @strawberrymonster!

You're welcome and all cred to @viridis!

Have a great weekend and let us know if there is anything else! Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

One time poster
Message 7 of 51
23,029 Views
Message 7 of 51

Re: pop up ads

 Hi sir how will i know those apps causing of a lot of annoying ads

 

Sony Xperia Support
Message 8 of 51
22,938 Views
Message 8 of 51

Re: pop up ads

Hi @Sharlli, welcome to our forum!

To see if one of your downloaded applications are the cause of these ads you can reboot your device in safe mode. In safe mode your downloaded applications will be temporarily disabled and you should not receive any ads, unless they are coming from another source.

Let me know if that helps!


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

One time poster
Message 9 of 51
21,526 Views
Message 9 of 51

Re: pop up ads

Screenshot_20180514-205143.pngI have uninstall every new app. This ad still pops up. I tried holding power bottom when turning on there was no safe mode option. Pls help me. It's so annoying. I uninstalled all the apps already except fb candy crush line whatsapp and we chat. And the google apps r still there. Pls help me

 

 

Moderator
Message 10 of 51
21,517 Views
Message 10 of 51

Re: pop up ads

Well three of the ones you just listed are well known as the largest ad spammers in existence.

I believe your issue will disappear with one of those.

Also worth noting, WeChat is actually owned by an advertising company.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views.
Click here to find out more about the different roles on the community.