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Xa1 plus G3416 sim1 slot not detecting sim card

One time poster
Message 1 of 5
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Message 1 of 5

Xa1 plus G3416 sim1 slot not detecting sim card

Suddenly sim slot 1 stopped detecting sim card. So I inserted same sim card in slot 2, it's detecting. So I interchanged Sim's now another network sim detected in slot 1. So I left it that way after some time i turn on  wifi message pops up "sim card removed" and restarts. After restart sim slot 1 empty message again, now no sim card is detected in slot 1, slot 2 is working fine. I have tried,

1. Factory reset

2. Software repair using pc companion

3. Inserted brand new sim card. 

Even then sim slot 1 doesn't detect Sim card of any network... #XA1PLUS Just 4 months since purchase WORRIED ABOUT THE SONY QUALITY AND DEVICE Durability... Any suggestions on getting slot 1 working again? 

4 REPLIES 4
Sony Xperia Support
Message 2 of 5
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Message 2 of 5

Re: Xa1 plus G3416 sim1 slot not detecting sim card

Hi @Metri, I am sorry to hear about this. 

 

If none of the troubleshooting methods that you mentioned has managed to impriove the functionality of the SIM slot, I would suggest that you get in contact with your local support team in order to have the phone sent to an authorized service center. 

 

If you have any questions regarding the service, such as routines, warranty and consumer laws, these type of questions are best answered by your local support team as well, as they vary between markets.

 

Let me know how it goes!


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Message 3 of 5
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Message 3 of 5

Re: Xa1 plus G3416 sim1 slot not detecting sim card

Olvidate. La calidad es malisima. A mi me paso lo mismo con la ranura de la tarjeta SD y ahora no me reconoce ninguna. Y las fotos que tebia en la SD que usaba lss tuve que descargar a otro dispositivo externamente del telefono para rescatarlas. Y eso fue solo el. Comienzo de una lista de errores y no tiene un año de comprado el telefono. Calidad cero es sony actualmente 

Forget. The quality is very poor. It happened to me the same with the slot of the SD card and now I do not recognize any. And the photos that I knew in the SD that I used lss I had to download to another device externally from the phone to rescue them. And that was just him. Start of a list of errors and does not have a year of purchased the phone. Quality zero is sony currently

gt

One time poster
Message 4 of 5
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Message 4 of 5

Re: Xa1 plus G3416 sim1 slot not detecting sim card

i have sony xperia xa1 plus. in this phone no any sim slot is working and sd card slot is no working.

speaker problem.

i hate this brand

Sony Xperia Support
Message 5 of 5
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Message 5 of 5

Re: Xa1 plus G3416 sim1 slot not detecting sim card

Hi @shubhamxa1plus, sorry to hear about this.

 

Have you tried any of the troubleshooting mentioned earlier in the thread? For example, other SIM/SD cards or repairing the software in the device using a computer and Xperia Companion?

 

Also, have you been able to carry out a quick test of the speakers in order to see if the hardware works as intended? To do this, find and tap Settings > Support > Xperia Tests > Speakers & microphone.

 

Let me know how it goes! 


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.