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White and yellow spots appeared on the screen

One time poster
Message 1 of 4
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Message 1 of 4

White and yellow spots appeared on the screen

Появились белые и жёлтые пятна на экране, пользуюсь телефоном 9 месяцев

 

White and yellow spots appeared on the screen, I’ve been using the phone for 9 months

 

-GT

3 REPLIES 3
Sony Xperia Support
Message 2 of 4
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Message 2 of 4

Re: White and yellow spots appeared on the screen

Hi @NataliV1, sorry to hear about this. Slightly frowning Face

I have translated your question to English as this is an International forum, please post any replies in English and it will be easier for me and other users to assist you.

Are the spots always visible or do they only occur when using certain applications? Just to double check that you haven't enabled something in the developer options, go to Settings > System > Developer options and turn this off.

Do you still see the white and yellow spots?

Let me know if that helps!


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Learner
Message 3 of 4
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Message 3 of 4

Re: White and yellow spots appeared on the screen

I have a same problem. yellow spots all over the screen and it's like permanent spots on screen. I turned off developer option still yellow spots appear on my screen or it's not just appearing in some apps it's appear every apps, home screen and settings. 

Highlighted
Sony Xperia Support
Message 4 of 4
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Message 4 of 4

Re: White and yellow spots appeared on the screen

Hi @Shid1, sorry to hear that. Slightly frowning Face

In your case, the device will need to be examined by a trained technician at one of our authorized service centres.

Your Local support team will assist you further with this as the service routines may differ between markets and they also have the addresses for service centres that you can visit on your own, if there are any in your area.

I hope that helps!


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.