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Tips & Tricks

Troubleshoot, find support articles, run tests with the support app directly on your phone.
Read more and discuss the app here.

Touch screen problem

One time poster
Message 1 of 2
Message 1 of 2

Touch screen problem

My cell phone does not work the touch, and it's crashing. Never fell, sad in this device.


Meu celular não funciona o touch, e está travando. Nunca caiu, triste cm esse aparelho. 

Message 2 of 2
Message 2 of 2

Re: Touch screen problem



I've edited your post as this is an English only forum, you can use Google Translate to reply and/or post.

Could you test your device? make sure to clean the screen and remove any protective glass, film and/or case

Settings > About phone > Diagnostics > Test


Settings > Support > Tests

"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)