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Tips & Tricks

Troubleshoot, find support articles, run tests with the support app directly on your phone.
Read more and discuss the app here.

Touch screen problem xa1

SOLVED
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Apprentice
Message 1 of 22
3,967 Views
Message 1 of 22

Touch screen problem xa1

The touch screen does not work on the edgesScreenshot_20180508-001644.png

 

How did I adjust the surface?
1 ACCEPTED SOLUTION

Accepted Solutions
Apprentice
Message 15 of 22
4,613 Views
Message 15 of 22

Re: Touch screen problem xa1 plus

unfortunately I solved this problem by sending the terminal XA1 to scrap: Thanks to all!

21 REPLIES 21
Emperor
Message 2 of 22
3,966 Views
Message 2 of 22

Re: Touch screen problem xa1

@Sr_Loa

 

Could you test your device's touchscreen?



Settings > About phone > Diagnostics > Test

Oreo

Settings > Support > Tests




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Apprentice
Message 3 of 22
3,959 Views
Message 3 of 22

Re: Touch screen problem xa1

The support test is ok, but is not ok in service menu-service test-touch-draw grid test (*#*#7378423#*#*).

 

Emperor
Message 4 of 22
3,956 Views
Message 4 of 22

Re: Touch screen problem xa1

@Sr_Loa

 

Does the phone has a protective case, film and/or glass?




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Apprentice
Message 5 of 22
3,909 Views
Message 5 of 22

Re: Touch screen problem xa1

I do not have any protector.

Thanks

Apprentice
Message 6 of 22
3,797 Views
Message 6 of 22

Re: Touch screen problem xa1

I also have the same problem. No touchscreen and protective casing as well. The "p" and "q" does not function well. 

Apprentice
Message 7 of 22
3,782 Views
Message 7 of 22

Re: Touch screen problem xa1

It is also difficult to swipe the menu above, right?

One time poster
Message 8 of 22
3,640 Views
Message 8 of 22

Re: Touch screen problem xa1

Hi I have the same problem but it's all down the righthand side of my phone did you manage to sort yours  

Apprentice
Message 9 of 22
3,635 Views
Message 9 of 22

Re: Touch screen problem xa1

Hi, there is no solution yet.

Regards

Talent
Message 10 of 22
3,621 Views
Message 10 of 22

Re: Touch screen problem xa1

That is a well known issue of xa1,it's hardware related, u can't fix it by software.service centre is the only solution.