account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Curious about what is happening at IFA?
Read more and discuss the press conference here.

Press power button = no display response

One time poster
Message 1 of 2
Message 1 of 2

Press power button = no display response

Hello friends, my device is xperia xa 1 plus ➕,which showing no respone while I press power button. Display comes alive only after a minute. Kindly help me to pull out the ghost bug behind the scene. 

Sony Xperia Support
Message 2 of 2
Message 2 of 2

Re: Press power button = no display response

Hi @ARK35, sorry to hear about this.


Have you been able to test if the power key works better in safe mode? Safe mode is a troubleshooting mode where all apps downloaded from Play Store is temporarily deactivated. By doing this, you can see if this behaviour is caused by a downloaded app. For more information on safe mode and how to use it, click here.


If the behaviour persists in safe mode, I would suggest that you try to repair the software on the phone, as there is no setting for this. Keep in mind though that a software repair will erase all user data from the phone, so make sure to do a backup before the repair. 


Try this and let me know how it goes! 



Official Sony Xperia Support Staff

If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.