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Press power button = no display response

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One time poster
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Message 1 of 2

Press power button = no display response

Hello friends, my device is xperia xa 1 plus ➕,which showing no respone while I press power button. Display comes alive only after a minute. Kindly help me to pull out the ghost bug behind the scene. 

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Sony Xperia Support
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Message 2 of 2

Re: Press power button = no display response

Hi @ARK35, sorry to hear about this.

 

Have you been able to test if the power key works better in safe mode? Safe mode is a troubleshooting mode where all apps downloaded from Play Store is temporarily deactivated. By doing this, you can see if this behaviour is caused by a downloaded app. For more information on safe mode and how to use it, click here.

 

If the behaviour persists in safe mode, I would suggest that you try to repair the software on the phone, as there is no setting for this. Keep in mind though that a software repair will erase all user data from the phone, so make sure to do a backup before the repair. 

 

Try this and let me know how it goes! 

 

 


Official Sony Xperia Support Staff


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