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Mobile World Congress 2019

Sonys Press conference from MWC took place end of February
If you missed it you can watch it here.
Please join the discussion here and share your thoughts on what was anounced here. MWC 2019 discussion.

Charging problem

One time poster
Message 1 of 6
215 Views
Message 1 of 6

Charging problem

Charging speed is very slowly 

 

5 REPLIES 5
Sony Xperia Support
Message 2 of 6
154 Views
Message 2 of 6

Re: Charging problem

Hi @JeyaGuru, sorry to hear about this. Slightly frowning Face

How long does it to take you to charge the device to full from 0%?

 

According to the environmental document it takes around 4.5 hours from 0% to 100% when the device is powered off and when charging it using the included wall mounted charger that was included together with your device.

You can try charging the device when it's powered off and see if it charges faster and you can also try charging it in safe mode, when downloaded applications aren't loaded.

Let me know if that helps!


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Visitor
Message 3 of 6
116 Views
Message 3 of 6

Re: Charging problem

Slow charging

 

充電速度慢

Sony Xperia Support
Message 4 of 6
79 Views
Message 4 of 6

Re: Charging problem

Hi @Asf682, sorry to hear that you experience the same behaviour. Slightly frowning Face

Your question has been translated to English as this is an International forum, please post any replies in English and it will be easier for me and other users to assist you.

I asked @JeyaGuru a couple of questions, could you please take a look at my reply to this user and get back to me with how it went?

Thank you! Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Rookie
Message 5 of 6
66 Views
Message 5 of 6

Re: Charging problem

Charge mobile but charger level is down 

Sony Xperia Support
Message 6 of 6
32 Views
Message 6 of 6

Re: Charging problem

Hi @Valan, sorry to hear about this. Slightly frowning Face

Do I understand correctly that even when you charge the device, it's not charging fast enough so the battery percentage decreased when plugged into the charger?

If that is the behaviour that you are experiencing, are you using the charger and cable that was included together with your device? If you are, do you have a friend, colleague or family member that also have an Xperia device and you can see if you can borrow their charger? Just so we can see if there is something wrong with your charger or not.

You can also try and restart your device in safe mode and see if you experience the same behaviour. In this mode, all your downloaded applications won't be loaded and it will tell us if any of them is the culprit.

Let me know how it goes!


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.