account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Want to know more about Xperia 5? To read more about it go here.
If you can't find the answer to your question there please post it here and let the community help you.

Cannot call out and cannot receive a call

Highlighted
Visitor
Message 1 of 2
73 Views
Message 1 of 2

Cannot call out and cannot receive a call

Already sent to Sony Service Centre for repair but same problem 

1 REPLY 1
Sony Xperia Support
Message 2 of 2
67 Views
Message 2 of 2

Re: Cannot call out and cannot receive a call

Hi @Mcd11, sorry to hear about that. Slightly frowning Face

Do you know what they did at the service centre to repair the device? Usually you get a paper from the service centres where you can read about what has been done.

Is the device detecting the SIM card at all and have you tried with a different SIM card in the device? If the SIM card is detected, go to Settings > Network & Internet > Mobile network > Network operators and see if the search finds any networks > register on the one with a house icon.

Let me know how it goes!


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.