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Thanks for confirming that @isam1 
If you haven't already, can you restart the PC or laptop you are using and then try the Software Repair again?
If you have and are still having issues, can you try a different PC? Possibly a friend or family members.
Let me know how it goes
If you're new to our forums, make sure that you've read our Discussion guidelines.
To get in touch with your local support team, please visit our contact page.
Hi @isam1
Welcome to the community!
Sorry to hear about that 
Along with what you have mentioned, there would also be what looks like an error code from Xperia Companion, can you let me know what that is so I can help out?
Let me know
If you're new to our forums, make sure that you've read our Discussion guidelines.
To get in touch with your local support team, please visit our contact page.
Thanks for confirming that @isam1
If you haven't already, can you restart the PC or laptop you are using and then try the Software Repair again?
If you have and are still having issues, can you try a different PC? Possibly a friend or family members.
Let me know how it goes
If you're new to our forums, make sure that you've read our Discussion guidelines.
To get in touch with your local support team, please visit our contact page.
Hi @isam1
No problem at all
If you need any further help let me know 
If you're new to our forums, make sure that you've read our Discussion guidelines.
To get in touch with your local support team, please visit our contact page.
