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xperia xa ultra stuck at sony logo

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Rookie
Message 1 of 8
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Message 1 of 8

xperia xa ultra stuck at sony logo

 hey 

my phone sony xperia xa ultra, stock in sony logo,i can't repairing by software repair (Software repair failed,An error occurred while repairing your device.)
(Please try again. If the problem persists, please contact Sony support)
please help

1 ACCEPTED SOLUTION

Accepted Solutions
Sony Xperia Support
Message 4 of 8
6,051 Views
Message 4 of 8

Re: xperia xa ultra stuck at sony logo

Thanks for confirming that @isam1 Slightly smiling Face

 

If you haven't already, can you restart the PC or laptop you are using and then try the Software Repair again?

 

If you have and are still having issues, can you try a different PC? Possibly a friend or family members. 

 

Let me know how it goes Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

View solution in original post

7 REPLIES 7
Sony Xperia Support
Message 2 of 8
4,856 Views
Message 2 of 8

Re: xperia xa ultra stuck at sony logo

Hi @isam1

 

Welcome to the community!

 

Sorry to hear about that Slightly frowning Face

 

Along with what you have mentioned, there would also be what looks like an error code from Xperia Companion, can you let me know what that is so I can help out?

 

Let me know Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Rookie
Message 3 of 8
4,848 Views
Message 3 of 8

Re: xperia xa ultra stuck at sony logo

hi thank you for your message

 i try mor than 10 times to fix my phone with sony companion ,this its the message 

Sony Xperia Support
Message 4 of 8
6,052 Views
Message 4 of 8

Re: xperia xa ultra stuck at sony logo

Thanks for confirming that @isam1 Slightly smiling Face

 

If you haven't already, can you restart the PC or laptop you are using and then try the Software Repair again?

 

If you have and are still having issues, can you try a different PC? Possibly a friend or family members. 

 

Let me know how it goes Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

View solution in original post

Rookie
Message 5 of 8
4,806 Views
Message 5 of 8

Re: xperia xa ultra stuck at sony logo

Thank you for u help 

My phone work properly 

Thx again 😊

Sony Xperia Support
Message 6 of 8
4,799 Views
Message 6 of 8

Re: xperia xa ultra stuck at sony logo

Hi @isam1

 

No problem at all Slightly smiling Face

 

If you need any further help let me know Grinning Face with smiling Eyes


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

One time poster
Message 7 of 8
4,230 Views
Message 7 of 8

Re: xperia xa ultra stuck at sony logo

Hi, how long is this gonna take my phone to reboot?

One time poster
Message 8 of 8
2,075 Views
Message 8 of 8

Re: xperia xa ultra stuck at sony logo

My xperia XA ULTRA  stuck on xperia Logo