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2017-01-13 06:48 PM
2017-01-14 02:30 PM - edited 2017-01-14 02:32 PM
Hi, I have seen that there have been obvious issues with the XA battery life and I appear to have experienced something similar, however I haven't seen anyone report a related heat issue.
The problem I seem to have is the battery will drain quite rapidly when in my pocket and heat up. I do not experience this all the time but every few hours or so it will feel hot against my leg and have lost some 20% or so of battery.
At the same time as seeing this happen the keyboard does not work when it is hot. Opening any app that uses the Sony keyboard, i.e. text messages or google browser, on attempting to type the keyboard flashes up and then promptly disappears. It will not stay up to allow me to type. The only way I can seem to rectify this is to power the phone down and restart it, when it will be fine for a few hours.
Any help that can be offered would be much appreciated as I have resorted to change back to my old handset.
2017-01-14 02:34 PM
the symptoms you are describing is usually when an app acts up,. it uses battery and resources causing heat and battery drain,
try to boot to safe mode, to see if this happens again. observe your device.
if you are unsure what app that is causing this, try to perform software repair using Xperia Companion, do not restore apps yet, observe your device for mean time/. and then try to observe which apps you installed may have caused this problem
2017-01-14 02:42 PM - edited 2017-01-14 07:38 PM
@4jh wrote:I started using my first phone which was Nokia 6151 (3 years life) then I moved on to Samsung Monte (2 and half years life).When I got my first job I got myself Sony Experia E (1 year life) to use whats-app and fell in love with the camera but as it was running out of space I had to get another Sony product Sony Experia T3 (2 and half years life) but the Sony Experia XA Ultra has been the worst phone I have ever owned in terms of battery life. It dies in the standby mode and I have to use separate alarm clock as my mobile phone dies in matter of 1 hour if not charged. I normally miss calls and alarm in the morning as my phone dies.Hilarious, right? that's what my work colleagues and friends tell me when my phone dies. Worst when traveling, the 3G/4G cell tower search drains the battery in 30 mins just like the guaranteed pizza delivery. I think it's not enough tip.I have uninstalled unwanted apps.I have tried testing by switching off WiFi, Mobile data and Bluetooth even if it affects my NFC enabled Sony Smart band SWR10. Hardly adds up to the phone battery life when social media apps like Facebook are running in the background.I don't know what's wrong I am carrying my charger and Sony power bank everywhere so that I don't run out of battery.Please fix this phone battery drain issue as soon as possible Sony but meanwhile I have taken some steps.
Update 1:Switched to 'Battery Saving' mode for location and switched off scanning.
I have disabled Smart Cleaner as one of the Sony community member suggested.Even clean master app is disabled. (Tried it month ago takes out annoying ads on home screen in locked screen mode.)
Update 2:Went to settings - Wi-Fi - Pressed the three vertical dots on top right corner - settings - turn off 'Network notification' ( Notify whenever a public network is available)Update 3:Removed unnecessary shortcuts from the home tab.Update 4: (Optional change)Switched from Live wallpaper to solid wallpaper (Black)*Update 5 (13th Jan, 2017):Despite making the above changes I realized around 3AM to 6AM every night the phone makes some kind of systematic update which drains the battery enough to make the phone run out of battery.I have switched off Google play store auto updates in the settings > Auto-update apps to "Do not auto-update apps".I also made sure App updates available notification is checked.The battery usage meter shows Cell standby as the maximum battery consumer in use since last charged.Mobile radio active: https://www.google.co.in/search?q=mobile+radio+active
Some more updates. I contacted the Sony India helpline.
They suggested me to reboot to safe mode and to check if the phone was still losing battery. If so, then I was advised to reinstall the Android phone OS software via PC companion software via repair mode by following the instructions which worked with internet.
As per their justification it could be a third party application draining power or previous OS upgrade went wrong.
I backed up necessary contacts and other data.
Post installation, I noticed the Google search box in the home screen and some graphics related problem was fixed.
For added performance improvement. I have switched off location. I only use it when required. I turn it on and off in the settings.
I will update if the battery life gets sorted.
2017-01-14 04:45 PM
2017-01-14 08:04 PM
Based on one of the screenshots that you've posted the screen was on for 4hours and 28minutes, there's nothing wrong with that.
You could do the following
charge the phone 100% > restart the device > boot in >>> safe mode > use the phone as you normally would > do NOT charge the phone > let the battery drain to 10% > take the following screenshots and post them here
settings > battery > tap on the graph
1. the graph
2. the list
3. tap on the top 5 items on the list and take screenshots of each
4. settings > about phone > status > signal strength > take a screenshot and post it here
"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)
2017-01-15 09:22 AM
2017-01-18 12:42 PM