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sony XA won't turn on but led is red when connect charger

Sony Xperia Support
Message 31 of 46
1,948 Views
Message 31 of 46

Re: sony XA won't turn on but led is red when connect charger

hey @Themistocles and @Brandy1317, I am happy to hear that! Feel free to let me know should there be anything else which you're wondering about! Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Visitor
Message 32 of 46
1,661 Views
Message 32 of 46

Re: sony XA won't turn on but led is red when connect charger

What exactly "did work" for you? It seems to me like 2 last posts are fake and created to show that Sony Support is doing well... shame on you

Moderator
Message 33 of 46
1,641 Views
Message 33 of 46

Re: sony XA won't turn on but led is red when connect charger

@LoganTHC

Did you try the instructions in this post

You can not shoot such an accusation out of nowhere. If it did not help you, then maybe you have a different issue than them.



Feel free to kudo this post or mark it as solution so that other users facing the same issue can find it

Disclaimer: Moderators are not affiliated with or work for Sony Mobile, their posts represent their own opinions and views. Click here to find out more about the different roles in the community.

Visitor
Message 34 of 46
1,588 Views
Message 34 of 46

Re: sony XA won't turn on but led is red when connect charger

It's not an accusation - it's blutantly obvious... The advices from your support team didn't help anyone through 4 pages... Suddenly, at the end of the topic, right below your last post, 2 people "appreciated" your help and 1 of them is a one-time poster. Now it looks like Sony Support is doing a great job! Don't you think people are smarter than that?

 

The reason why your advices won't work for anyone is because having described symtoms means that battery socket is loosened and needs to be re-welded... In my country you pay about 10$ and you get it fixed by the next day although it is not common in countries like UK (US probably too) to fix things like that - if you return it with a warranty they will simply say "it's not worth fixing" and tell you to get a new phone (which you will have to pay about 50-150 quid for). Well maybe you are right and people aren't that smart -.-

Moderator
Message 35 of 46
1,578 Views
Message 35 of 46

Re: sony XA won't turn on but led is red when connect charger

Surely if it's within warranty and they replace it, it would be of no charge?

 

And also, just because someone is a one time poster, does not make their point or post invalid.

Your previous post was your first, does this mean users should ignore your concerns because you're obviously someone else pretending to be a user? No of course not.

Believe it or not, the advice given will indeed fix well over half of any issues with any mobile device, for the rest, there obviously will be times when software based solutions won't work, and this is when a users local support comes into the scenario, if it can be fixed, then that's great, if not then warranty services have options for users.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views.
Click here to find out more about the different roles on the community.

One time poster
Message 36 of 46
1,461 Views
Message 36 of 46

Re: sony XA won't turn on but led is red when connect charger

same thing happened in my xa dual device and sent a compliant to Sony, after they adviced me to repair with sony Xperia™ Companion .I tried and done successfully.

Thanks and Regards

 

One time poster
Message 37 of 46
1,365 Views
Message 37 of 46

Re: sony XA won't turn on but led is red when connect charger

Less than 2 years old and my Xperia XA suddenly died whild taking some pictures last weekend. The battery was at about 80%. Tried everything to restart the phone but all I got was the dead battery screen flashing once in a while and the red charge light. I tried Sony Companion to repair the software with Sony Companion and that failed as well. I took the phone to Bell service provider who sold it to me and they couldn't get it working either. The guy advised me to get a another phone, but not a Sony.

Sony should admit there's an obvious problem with their Xperia phones and either fix the defective phones or refund all customers who bought their defective phones. Instead, Sony's strategy seems to be to ignore the complaints and pretend they know nothing about this problem. A legal firm should start a class action lawsuit against Sony. There's a billion dollars at stake for every 2 million defective phones that sold for an average cost of $500 each. 

One time poster
Message 38 of 46
1,222 Views
Message 38 of 46

Re: sony XA won't turn on but led is red when connect charger

Good day. I have an xperia XA1 ultra which, also shows the red LED light when connected to the charger. The phone doesn't not switch on at all... is there anyone who might have found a solution?

One time poster
Message 39 of 46
1,091 Views
Message 39 of 46

Re: sony XA won't turn on but led is red when connect charger

i have the same broblem what to do  help

Moderator
Message 40 of 46
1,066 Views
Message 40 of 46

Re: sony XA won't turn on but led is red when connect charger

Can you try holding power button + volume up button for ten seconds until you feel it vibrate 3 times, then try powering up again.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views.
Click here to find out more about the different roles on the community.