account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

sony XA won't turn on but led is red when connect charger

Cej
Visitor
Message 11 of 46
5,918 Views
Message 11 of 46

Re: sony XA won't turn on but led is red when connect charger

Hi! The same thing happened to my XA Ultra. When plugged in, red LED light shows but the device won't turn on. Is there already a fix for this? Thank you.

One time poster
Message 12 of 46
5,851 Views
Message 12 of 46

Re: sony XA won't turn on but led is red when connect charger

same here ,,please help for this problem,,,my xperia xa ultra wont turn on,, after i used flash tool to install firmware for my phone xperia xa , after successfully installed, it won't turn on but led is red when connect charger

Sony Xperia Support
Message 13 of 46
5,821 Views
Message 13 of 46

Re: sony XA won't turn on but led is red when connect charger

Hi @gads and @Cej, I am very sorry to hear about that. Slightly frowning Face

Have you had the chance to read my previous replies for assistance in troubleshooting this? If that did not resolve it, then I'm afraid that I can only refer you to have your device sent to service. sad 

In order to have your device sent to an authorized service center, I recommend that you get in touch with your Local support in order to be assisted. They are well informed regarding the service routines, warranty terms and consumer laws in your local market. I wish I could assist, but since I am based in the Nordics I am afraid that my market knowledge is limited to the one I'm situated in. sad


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

One time poster
Message 14 of 46
5,604 Views
Message 14 of 46

Re: sony XA won't turn on but led is red when connect charger


@gads wrote:

same here ,,please help for this problem,,,my xperia xa ultra wont turn on,, after i used flash tool to install firmware for my phone xperia xa , after successfully installed, it won't turn on but led is red when connect charger


hi did u solve your problem?cause we are same. i flashed it using flashtool after flashing, device did not boot normally it show red light notification instead.

Message 15 of 46
5,599 Views
Message 15 of 46

Re: sony XA won't turn on but led is red when connect charger

@poorman have you tried performing a software repair using Xperia Companion?

One time poster
Message 16 of 46
5,343 Views
Message 16 of 46

Re: sony XA won't turn on but led is red when connect charger

hello, I'mhaving the same problem. Phone started playing up with screen yesterday, it won't let me unlock and screen kept flickering. then the screen went  completely black. I know it is on because I still receive calls and messages. I've triedeveruthing. When I take the sim and sd card out it restarts and goes black again. I've tried holding power buttom and volume as well, I've tried performing a system reset with the pc but it won't work because I can't switch the phone off. 

Anything else I could do before sending phone to repair please?

One time poster
Message 17 of 46
5,262 Views
Message 17 of 46

Re: sony XA won't turn on but led is red when connect charger

i have the same problem, but in this case i used flashtool to upgrade my phone, but when i try to turn it on, it wont start. i plugged into my laptop but i cant go either on flashmode o fastboot mode just the red light goes on, the same when i connected to the charger.

 

can someone tell me what can I do?

Visitor
Message 18 of 46
4,661 Views
Message 18 of 46

Re: sony XA won't turn on but led is red when connect charger

I am having the exact same problem and i have tried everything you have listed above but it still does not turn on and is not charging. i have had it plugged for over 6 hours and the red led still shows but no charge. what should i do in ths case?

Visitor
Message 19 of 46
4,634 Views
Message 19 of 46

Re: sony XA won't turn on but led is red when connect charger

Hi , i am having the same problem, have sent the phone to the repair/quote address, just had a reply but guess what! this problem is not covered by the warranty!!!

 seems like a common fault , but something that is not repairable , been offered a replacement for £140!!  some warranty!!!!!!!!!!!!!!!!!!!!

 

One time poster
Message 20 of 46
4,537 Views
Message 20 of 46

Re: sony XA won't turn on but led is red when connect charger

Yesterday my XA starts to swich off with out a cause. Today is death as people says in the post, I did everything but nothing works.