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sony XA won't turn on but led is red when connect charger

Rookie
Message 1 of 15
Message 1 of 15

sony XA won't turn on but led is red when connect charger

At night when I'm in a meeting, I wanted to take pictures / documentation of the meeting.
After I took the pictures, which happened to hang my phone lcd white and striped, 1 minute and then automatically restart and ended up stuck in the Sony logo and death can not turn back.
However, when I connect with a charger, led notification indicator is red, lcd keep turning off and not vibrating.
When The power button is pressed, there is no response at all.
I hope here can get a solution to get back to normal.
Thank you
14 REPLIES
Scavenger Hunt Winner
Message 2 of 15
Message 2 of 15

Re: sony XA won't turn on but led is red when connect charger

Hold volume up and the power button for ten seconds to hard restart the phone, you should feel multiple vibrations


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Sony Xperia Support
Message 3 of 15
Message 3 of 15

Re: sony XA won't turn on but led is red when connect charger

Hi @nocacad, sorry to hear about that. sad

In addition to what @viridis, have you tried charging the device for at least an hour? It may take up to thirty minutes before a completely drained device responds to charging, and during this time it may seem like the device is dead.

Have you also tried charging using different power sources and USB cables? Did you make sure that the accessories you used to charge the device are original SONY accessories? 

If you have an SD- and SIM card mounted, could you try dismounting these and then try starting the device?

Let us know how it went! smile happy

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Rookie
Message 4 of 15
Message 4 of 15

Re: sony XA won't turn on but led is red when connect charger

nothing happen, my phone keep death  straight face

Sony Xperia Support
Message 5 of 15
Message 5 of 15

Re: sony XA won't turn on but led is red when connect charger

Could you also try performing a software repair using Xperia Companion in order to rule out that it's software related, but other than that I'm afraid that I can only refer you to have your device sent to service. sad 

In order to have your device sent to an authorized service center, I recommend that you get in touch with your Local support in order to be assisted. They are well informed regarding the service routines, warranty terms and consumer laws in your local market. I wish I could assist, but since I am based in the Nordics I am afraid that my market knowledge is limited to the one I'm situated in. sad

Let me know if there is anything else that I may assist you with!

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Talent
Message 6 of 15
Message 6 of 15

Re: sony XA won't turn on but led is red when connect charger

This problem is on all XA and XA ULTRA. I dont know, this hardware or software problem, but i see it on all firmwares
Sony Xperia Support
Message 7 of 15
Message 7 of 15

Re: sony XA won't turn on but led is red when connect charger

@victor91r are you experiencing the same behaviour? If so, I'm sorry to hear that. sad

Have you had the chance to try my suggested troubleshooting in this thread?

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Talent
Message 8 of 15
Message 8 of 15

Re: sony XA won't turn on but led is red when connect charger

Of course, I tried everything, I have long smartphones Sony and I know how to repair/flash/etc them. I am attaching a link to a file with the log. First connect the charger was successful, and after the second smartphone has not woken up

 

Bugreport on Google Drive

 

Please send it to developers

Talent
Message 9 of 15
Message 9 of 15

Re: sony XA won't turn on but led is red when connect charger

I think it's a bug systemui, because when you connect the charger with bug, the screen does not turn exactly as long as it is switched on when you connect without the bug (about 10 seconds), and then the system should pay off the screen, and at this moment it is turned on and fades away
Rookie
Message 10 of 15
Message 10 of 15

Re: sony XA won't turn on but led is red when connect charger

I also face the same problem, I just bought my Xperia xa dual last month and suddenly off and have tried all ways. I have long Sony mobile and I know how to fix if problem like this happen cause there is manual button off, but for xa dual I can't find it.