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2017-02-14 10:39 AM
2017-02-14 11:20 AM
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2017-02-14 01:06 PM
Hi @nocacad, sorry to hear about that.
In addition to what @viridis, have you tried charging the device for at least an hour? It may take up to thirty minutes before a completely drained device responds to charging, and during this time it may seem like the device is dead.
Have you also tried charging using different power sources and USB cables? Did you make sure that the accessories you used to charge the device are original SONY accessories?
If you have an SD- and SIM card mounted, could you try dismounting these and then try starting the device?
Let us know how it went!
2017-02-15 08:26 AM
Could you also try performing a software repair using Xperia Companion in order to rule out that it's software related, but other than that I'm afraid that I can only refer you to have your device sent to service.
In order to have your device sent to an authorized service center, I recommend that you get in touch with your Local support in order to be assisted. They are well informed regarding the service routines, warranty terms and consumer laws in your local market. I wish I could assist, but since I am based in the Nordics I am afraid that my market knowledge is limited to the one I'm situated in.
Let me know if there is anything else that I may assist you with!
2017-02-16 07:27 AM
2017-02-16 09:45 AM
@victor91r are you experiencing the same behaviour? If so, I'm sorry to hear that.
Have you had the chance to try my suggested troubleshooting in this thread?
2017-02-16 12:18 PM - edited 2017-02-16 12:21 PM
Of course, I tried everything, I have long smartphones Sony and I know how to repair/flash/etc them. I am attaching a link to a file with the log. First connect the charger was successful, and after the second smartphone has not woken up
Please send it to developers
2017-02-20 12:28 PM
2017-04-19 11:37 AM
I also face the same problem, I just bought my Xperia xa dual last month and suddenly off and have tried all ways. I have long Sony mobile and I know how to fix if problem like this happen cause there is manual button off, but for xa dual I can't find it.