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2017-01-25 08:57 PM - last edited on 2017-01-26 08:05 AM by alexdon
Hi. I have been using my Xperia XA for two months. Everything was ok, but some days ago a yellow stain in the screen appeared. I have not submited pressure on it. I use to keep the Phone into my pocket and my desk. Have somebody experienced the same issue? Now the stain is growing. I Will take my Phone to costumer service.
2017-04-10 04:28 PM
Hi @Kakish, sorry to hear about that.
Is the yellow tint always visible or can you only see it in certain applications? Try running the display test in your phone and see if you are able to see the yellow tint in here.
You can find the test in Settings > About phone > Diagnostics > Test > Display.
If you can see it in here your device will need to be examined at an authorized service centre and your Local support team will arrange a repair for you if you contact them.
Let me know if that helps!
2017-01-26 01:46 AM
Welcome to the community. I am sorry to hear about this
Because this is a hardware issue it is best to contact your Local support team to arrange a repair.
2017-02-15 10:34 PM
2017-03-09 05:26 AM
2017-03-09 07:03 AM
2017-03-09 08:16 AM
Hi @JuanRamos, welcome to our community!
I'm so sorry to hear about your phone.
I would like to confirm which phone model that you have since you have posted in the XA 1 Ultra section on our forum and this phone has not yet been released. You can find the model number on your phone in Settings > About phone.
Is this yellow spot always present, or can it only be seen in certain applications?
There is a inbuilt test in the phone called Diagnostics where you can test certain functions in the phone, such as the speakers, microphone and so forth. In this test there is also a Display test which I would recommend that you run. That way we can see if you can see the yellow spot can be seen in this test as well. The test is found in Settings > About phone > Diagnostics > Test > Display. Is the yellow spot present in this test?
If it is could you try rebooting your phone in safe mode and run the same test again This is done so we can make sure that this isn't caused by a third party application that you have downloaded and installed in your phone. These applications won't be loaded while the phone is rebooted in safe mode!
Let me know how it goes and get back to me with which phone model that you have!
2017-03-10 11:09 AM
Sorry to hear that the yellow spot is visible in the screen test as well.
Based on the troubleshooting that you have done, your device will need to be examined at an authorized service centre. To have it sent to one of them, I'd recommend getting in contact with your Local support team and they will gladly assist you with this.
Since they are the experts on your market they can answer any questions that you may have regarding service routines, warranty, consumer laws and so forth!
@Cagrika, I would recommend that you run the same display test in your phone and if these spots are visible here, get in touch with your local support team for further assistance with having the phone sent it.
I'm sorry for the inconveniences this may cause for both of you.