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2017-03-10 07:44 AM - edited 2017-03-10 07:49 AM
2017-03-10 10:52 AM
Hi @Rasha-fathi, welcome to our community!
I'm so sorry to hear about that.
Since you can hear your voice in the test, the microphone is working in your phone.
I would recommend that you try and use a different network mode in your phone and make a few calls and ask the person you are talking to if they can hear any improvement in the call quality and volume.
To change the network type, go to Settings > More > Mobile networks > Preferred network type > GSM only.
Let me know if that helps!
2017-03-10 10:56 AM
2017-03-13 07:25 AM
2017-03-13 02:40 PM
2017-03-14 10:39 AM
@Rasha-fathi, Your device does not support voLTE so every call you make or receive will either the 3G or 2G (GSM) network. This is depending on the network coverage in your current location.
Have you had the chance to try a different network mode? If you have, was there any change? If there was no change, I would recommend that you try with another or a new SIM card in your phone.
@Sxaune, sorry to hear about your fathers phone.
Does it work fine as long as he is using the ear speaker in the phone, but as soon as he changes to speaker phone he can no longer hear the counterpart? Can the counterpart still hear him when the phone is switched to speaker?
I'd recommend that he starts with trying the speaker out in the Diagnostics test in the phone which he can find in Settings > About phone > Diagnostics > Test > Loudspeaker. This will tell us if the loudspeaker is working as it should or not.
It the loudspeaker is working fine in the test, I would recommend that your father restarts his phone in safe mode. In safe mode all downloaded application are disabled and will not be loaded.
While the phone is rebooted in safe mode, ask him to place a few calls or if that the possibility to call him > he changes to speaker and you'll see if there is any change.
@Yara_mohamed18, sorry to hear about your phone.
If you have tried all the troubleshooting in this thread I'm afraid that I can only refer you to contact your Local support team so they can arrange a repair for you.
If you have any questions about service routines, service times and so forth they are the experts on your specific market and will gladly assist you with answering those kinds of questions.
Keep me posted!
2017-03-15 12:26 PM
2017-03-16 04:17 PM
I'm sorry you feel that way.
Based on the troubleshooting that you have done I'm afraid that it sounds like it's hardware related and the phone will need to be examined by a trained technician.
I am sorry for the inconveniences this may cause for you.
2017-04-01 05:08 AM
I have been having all the same issues people in the other end can't hear me and also hear echos I have tried all suggested tips on these feeds and nothing has worked very disappointing been looking at new phones as this problem is not acceptable to me.
2017-04-02 10:01 AM
I have the same problem. Usually I have to put on speaker and go back to mic, the problem dissappear until next time. Ore sometimes it works if you do this before they answer your phone.