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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

XPERIA XA not starting up

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One time poster
Message 1 of 4
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Message 1 of 4

XPERIA XA not starting up

XPERIA XA

Fails to complete start up after the XPERIA logo. it shuts off again.  the battery icon shows full charge, or appears to charge normally.

3 REPLIES 3
One time poster
Message 2 of 4
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Message 2 of 4

Re: XPERIA XA not starting up

Hello.

 

I have the same problem and it's started yestarday as well. The programm Xperia Campanion didn't help to rastart the phone.

sony.jpg

Pioneer
Message 3 of 4
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Message 3 of 4

Re: XPERIA XA not starting up

When software repair fails then try again after reading point 2B following this link.


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Enthusiast
Message 4 of 4
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Message 4 of 4

Re: XPERIA XA not starting up

The Xperia XA Ultra seems to suffer from this problem a lot whether it's just turning the phone off and back on again or just restarting the phone to clear the cache.

 

Unfortunately when this happens all you can do is reinstall the software using the Sony companion.  

 

Hold both the volume up and down buttons as well as the power button to restart the phone, making sure the USB is connected already (ignore all other info where they say you need to connect the USB AFTER you restart the phone). Once the phone switches off let go of all other buttons but keep holding the DOWN volume button. The Sony companion software will now recognise the phone and you can restore as normal.

 

Hope this helps.