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Mobile World Congress 2019

Sonys Press conference from MWC took place this monday
If you missed it you can watch it here.
Please join the discussion here and share your thoughts on what was anounced here. MWC 2019 discussion.

VOLTE?

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Apprentice
Message 1 of 177
32,513 Views
Message 1 of 177

VOLTE?

Does the XA support VOLTE? The whitepaper on Sony Mobile's site states that the device does. But I am on T-Mobile US network and calls drop to UMTS/HSPA(3G). Sony support says the device does support VOLTE and I need to talk to carrier. Carrier says if the device supports VOLTE it should work. Nobody is giving good support. Does anyone know?

176 REPLIES 176
Sony Xperia Support
Message 2 of 177
32,509 Views
Message 2 of 177

Re: VOLTE?

Hi @kevev,

 

Welcome to the community.

 

The Xperia XA is VOLTE compatible as you can see by the whitepaper, however it is up to the network to enable it. If you purchased your device unlocked or from another network, the firmware may not have VOLTE enabled. You usually need to the operators firmware to use it.

 

I recommend you contact T-Mobile for support.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Apprentice
Message 3 of 177
32,505 Views
Message 3 of 177

Re: VOLTE?

Thank You for replying. The device is F3113 unlocked from BestBuy store in the US. T-Mobile says the device only needs to support VOLTE. There is nothing they need to do on their side. I have a Moto X Pure Edition that is unlocked and purchased directly from Motorola. VOLTE works on this device with my sim card. But when I put the sim card into the XA(F3113) VOLTE does not work. Does this device support VOLTE or not? I need a clear answer so I can decide weather to return it.

Apprentice
Message 4 of 177
32,500 Views
Message 4 of 177

Re: VOLTE?

Here is the whitepaper I am reading which metions the F3113: http://www-support-downloads.sonymobile.com/f3111/whitepaper_EN_F3111_F3113_F3115_2.pdf

Sony Xperia Support
Message 5 of 177
32,496 Views
Message 5 of 177

Re: VOLTE?

@kevev,

 

Yes, the Xperia XA does support VoLTE. 

 

If it is not working, only your network operator can assist you.

 

Edit: The link I provided was for the XA Dual, but both the dual and single SIM variants support VoLTE.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Apprentice
Message 6 of 177
32,494 Views
Message 6 of 177

Re: VOLTE?

Does Sony have proof that my specific model supports VOLTE? I do not see the option to enable VOLTE or Enhanced Calling as it is called on most phones. I need more support if I am to keep this device?

Sony Xperia Support
Message 7 of 177
32,492 Views
Message 7 of 177

Re: VOLTE?

@kevev,

 

Yes, in the whitepaper, page 6.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Apprentice
Message 8 of 177
32,486 Views
Message 8 of 177

Re: VOLTE?

Thank You Cameron. I will be returning this device as Sony does not seem to have any troubleshooting or diagnostics steps.

Sony Xperia Support
Message 9 of 177
32,477 Views
Message 9 of 177

Re: VOLTE?

@kevev,

 

There's no troubleshooting we can offer because it is a network issue, not a phone issue. Only the network can assist with this.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Moderator
Message 10 of 177
32,458 Views
Message 10 of 177

Re: VOLTE?

Your network controls volte, not sony.
The device supports it but some networks insist the device has their firmware, or other settings...
There is literally nothing Sony can do to activate volte.
All troubleshooting and diagnostics on network services need to be done by the network.


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