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Taking pictures an vidoes but thwy wont show have error image on them an says cannot play videos

Learner
Message 1 of 4
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Message 1 of 4

Taking pictures an vidoes but thwy wont show have error image on them an says cannot play videos

Taking pictures an vidoes but thwy wont show have error image on them an says cannot play videos

3 REPLIES 3
Sony Xperia Support
Message 2 of 4
757 Views
Message 2 of 4

Re: Taking pictures an vidoes but thwy wont show have error image on them an says cannot play videos

Hi @Tw91

 

Welcome to the community!

 

Sorry to hear about this Slightly frowning Face

 

Do have an SD card that photos and videos are automatically saved to?

 

Let me know Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Learner
Message 3 of 4
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Message 3 of 4

Re: Taking pictures an vidoes but thwy wont show have error image on them an says cannot play videos

Yes there backed up to my sd card 

Highlighted
Sony Xperia Support
Message 4 of 4
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Message 4 of 4

Re: Taking pictures an vidoes but thwy wont show have error image on them an says cannot play videos

Hi @Tw91

 

Are they automatically set to save to your SD card though? 

 

If so, can you set the photos/videos to save to your internal storage instead and see if you experience the same issue?

 

Open your camera app > go to Settings > More > Data Storage > Internal Storage

 

Let me know how it goes Slightly smiling Face

 

 


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.