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2017-08-04 04:03 AM
Hello there! I am a Sony phone lover for 10 yrs. I never got any issue since then but now I've been experiencing problem on my phone's display which is just 5 months old.. It has white blurred vertical lines on it.. I've tried using it on a safe mode but still nothing happens. Please help.
(Note:Never get dropped or bumped)
2017-08-09 01:55 PM
Hi @karenmcerv, I'm very sorry to hear about that.
Just so that I understand you correctly, is this present in all apps? Could you take a screenshot and see if it appears in the screenshot? If it's present in all apps and does not appear in screenshots, then it seems like it is hardware related and actually on the display itself.
For hardware related cases, I am sorry to say that I can only refer you to get in touch with your Local support for further assistance in having the device repaired. They are well informed when it comes to local service routines, warranty terms and consumer laws and will be able to tell if you may have your device repaired.
2017-08-12 03:18 AM
Thanks for your response..
I got your message and followed your instructions. Sadly it seems that it was a display problem because after I had the screen shots nothing appears on it. Just hoping that I'll have a good Local Support here..
2017-08-12 06:13 AM
I am experiencing the same issue with my sony xa ultra. What could have caused this problem and how to fix this?
2017-08-14 08:44 AM
@karenmcerv Yes in that case it sounds like it would be best to get in touch with the local support team in order to be assisted in having the device sent to service.
Hi @Jushua, I am sorry to hear that you are experiencing this as well.
I am sorry to say that there is not much else I can refer you to aside from what I mentioned in my post here.
2017-08-20 06:34 AM
Yeah.. I'll have my phone scheduled for checking and repair on September. As for Jushua, if the blurred lines bothered you so much I would suggest that you make your display - brightness setting on it's maximum level. It works on my phone. I hope it will help😊☺️
2017-08-21 03:45 PM
2017-08-23 03:37 PM
for anyone struggling with this issue which makes me think its software , in Developer Options tap on "White Ballance" and make all numbers the same (like 34)
2017-08-25 03:33 PM
My Xperia XA is having blurred vertical lines. Tried opening in safe mode, its still the same. those blurred lines are appearing in screenshots too! please help.