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Sony Xperia XA with blurred vertical lines

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Message 1 of 39
25,663 Views
Message 1 of 39

Sony Xperia XA with blurred vertical lines

Screen is snowy and has a blurred vertical lines on both sides. White line appears at the bottom everytime I touch the screen

38 REPLIES 38
Emperor
Message 2 of 39
25,650 Views
Message 2 of 39

Re: Sony Xperia XA with blurred vertical lines

@NoticeMeSenpai

 

Settings > developer options > turn them off




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Sony Xperia Support
Message 3 of 39
25,633 Views
Message 3 of 39

Re: Sony Xperia XA with blurred vertical lines

Hi @NoticeMeSenpai and welcome to the community,

 

I'm sorry to hear this.

 

As @uliwooly suggested you can turn off the developer options in your device to see if they are causing this behavior. To do so go to: Settings > Developer options > Off. Note that if you cannot find developer options under settings they are already disabled.

 

You can also reboot your device to safe mode to see if this behavior is caused by one your downloaded apps as these will be temporarily disabled in this mode.

 

Let us know how it goes.

 


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Message 4 of 39
25,624 Views
Message 4 of 39

Re: Sony Xperia XA with blurred vertical lines

The blurred lines worsen. Instead of having vertical lines, now its having multiple horizontal blurred lines occupying the whole screen. Just like a television screen that is getting a poor reception. 

Emperor
Message 5 of 39
25,619 Views
Message 5 of 39

Re: Sony Xperia XA with blurred vertical lines

@NoticeMeSenpai

 

that seems to be a hardware issue, does this happen only when the camera its open or all the time? have you followed our suggestions?




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Message 6 of 39
25,614 Views
Message 6 of 39

Re: Sony Xperia XA with blurred vertical lines

It happens all the time. When I turn on the screen, blurred lines appear

Emperor
Message 7 of 39
25,609 Views
Message 7 of 39

Re: Sony Xperia XA with blurred vertical lines

@NoticeMeSenpai

 

You could repair the device with XC >>> Xperia Companion but this seems to be hardware related and you need to get it inspected by your Local support




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Sony Xperia Support
Message 8 of 39
25,549 Views
Message 8 of 39

Re: Sony Xperia XA with blurred vertical lines

@NoticeMeSenpaiI'm sorry for the late reply.

 

If you are still experiencing the same behavior it is most likely as @uliwooly suggested related to your devices hardware. You can as he said perform a software repair using Xperia Companion to rule out that anything software related is causing this behavior.

 

If it is still the same after doing so. I also recommend that you get in contact with your Local support team for assistance with having your device sent in to an authorized service center for further troubleshooting and repair.

 

Let  us know how it works out.

 


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Learner
Message 9 of 39
25,190 Views
Message 9 of 39

Re: Sony Xperia XA with blurred vertical lines

Im also having the same problem now. The screen is blurry and vertical black lines are in my screen. And when I change from screen to screen, there is like an afterimage. And sometimes the screen edges pulsates. I mean the picture is you know. Screenshot_20170723-134353.pngWish you can see the white line

 

 

Screenshot_20170723-134400.pngAnd this black verti lines

 

 

One time poster
Message 10 of 39
25,182 Views
Message 10 of 39

Re: Sony Xperia XA with blurred vertical lines

I have the same problem with Sony xperia xa ultra dual