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2017-01-21 06:30 PM
2017-01-21 08:43 PM
I'm sorry to hear about your issue but this is not a transformer, it won't bend on its own, either you sat on it or you had it in your pocket when you were squatting and you bent the phone.
I am deeply afraid after the incident. The faulty engineered phone from sony would have exploded in my hands. Sony shoule look inside the matter and callback all other pieces
As for your last comment, you have a Sony phone NOT Samsung.
"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)
2017-01-23 11:22 AM
2017-01-23 11:24 AM
2017-01-23 04:08 PM
I'm really sorry to hear about your experience.
In order to get this sorted out I can only refer you to have your device sent to one of our authorized service centres for examination.
I'm not sure where you are situated but in order to get information on how to proceed with sending in your device I would recommend that you contact your Local support team as they will have more information on local warranty and service procedures.
I know sending in your phone is never fun but in this case it is necessary in order for a service center to examine and perform repairs on your device. Let me know how it goes!
2017-01-23 04:41 PM
The only way I can guess that the phone can bend by itself is if you were using it (for a long time) while it was still charging.
Doing this can sometimes wreck the battery inside mobile phones. - To such an extent that the battery distorts and tries
to push out of it's casing. Thereby bending the case (or cracking if plastic casing).
This has happend to my mate's phone, and the battery and case had to be replaced.
2017-01-23 07:59 PM
2017-01-23 08:01 PM
2017-01-23 08:02 PM