account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

Sony Xperia XA F3113 storage issue

One time poster
Message 1 of 3
677 Views
Message 1 of 3

Sony Xperia XA F3113 storage issue

Hello everyone and thanks for your support.

I have owned this phone for about a couple months now. It is supposed to have 16GB of space, of which ~5.93GB go to android system installation, and the rest ~10GB are meant for user's usage, that's installed apps, music, photos, vids, etc. I understand that much, but...

Today I plugged my phone to my laptop and it shows 1.92GB free of 10GB

 

Untitled.pnginternal storage when plugged into laptop

APPARENTLY THERE'S A PROBLEM WITH THE PHOTOS UPLOAD FEATURE, SORRY

 

and when I check my phone's internal storage numbers, this is what I see:

Settings > Storage & memory > (ellipsis) > Advanced > Storage

 

Screenshot_20190518-120748.pngstorage usage break downScreenshot_20190518-120800.pngstorage usage break down (cont.)

AGAIN, PHOTOS ARE NOT UPLOADING PROPERLY, SORRY

Basically what I see is 13.55 GB used of 16.00 GB, and a break down of the space used by each category.

 

Now, the way I see it, please help me if I'm wrong:

the phone is using 13.55 GB right now,

minus Android's 5.93 GB equals 7.62 GB

minus Apps' 3.79 GB equals 3.83 GB

minus Images' 567 MB equals 3.26 GB

minus Other's 214 MB equals 3 GB aprox

 

Even working with aprox values I'm still missing 3 GB of "used" storage space.

Quoted used because I have no idea what it's being used for or where.

Can anyone point me into the right direction here? What am I missing?

Thanks

2 REPLIES 2
Visitor
Message 2 of 3
663 Views
Message 2 of 3

Re: Sony Xperia XA F3113 storage issue

I am having the same issue with mine! I can barely do anything with my phone because of memory issues. 

Highlighted
Regular
Message 3 of 3
626 Views
Message 3 of 3

Re: Sony Xperia XA F3113 storage issue

I might have the same problem as this. The problemwith mine is the phones storage doesn't update itself when I delete things unless I restart the phone, then it'll show the correct storage space. Try restarting the phone and see what happens.