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Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

Safe mode

SOLVED
Learner
Message 1 of 5
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Message 1 of 5

Safe mode

What is safe mode and how do I get rid of it? Does anyone know? 

1 ACCEPTED SOLUTION

Accepted Solutions
Sony Xperia Support
Message 5 of 5
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Message 5 of 5

Re: Safe mode

Hi @Cathrine07, let me see if I can answer your question.

 

As @uliwooly mentioned, safe mode is a troubleshooting mode that is most often used in order to see if a downloaded app in the phone is malfunctioning. You can read more about safe mode here.

 

In order to exit safe mode, just restart your phone as you usually do it. If that does not help, make sure that the volume button works as intended and that the volume down button is not pressed while starting the phone. 

 

Let me know if that helped! Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

View solution in original post

4 REPLIES 4
Highlighted
Emperor
Message 2 of 5
1,630 Views
Message 2 of 5

Re: Safe mode

@Cathrine07 

 

safe mode disable all third party apps, if you are experiencing issues, this is the way to go to narrow down issues; to exit safe mode just restart the phone




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Learner
Message 3 of 5
1,628 Views
Message 3 of 5

Re: Safe mode

Thank you, that's what the people online have been telling me all day too. It hasn't worked. Any other suggestions, all welcome haha

Emperor
Message 4 of 5
1,625 Views
Message 4 of 5

Re: Safe mode

@Cathrine07 

 

then probably the volume button isn't working, hence you are stuck in safe mode, remove any protective case that might be pressing it




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Sony Xperia Support
Message 5 of 5
1,614 Views
Message 5 of 5

Re: Safe mode

Hi @Cathrine07, let me see if I can answer your question.

 

As @uliwooly mentioned, safe mode is a troubleshooting mode that is most often used in order to see if a downloaded app in the phone is malfunctioning. You can read more about safe mode here.

 

In order to exit safe mode, just restart your phone as you usually do it. If that does not help, make sure that the volume button works as intended and that the volume down button is not pressed while starting the phone. 

 

Let me know if that helped! Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

View solution in original post