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Tips & Tricks

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Not charging properly and sudden shut down

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Learner
Message 1 of 7
2,437 Views
Message 1 of 7

Not charging properly and sudden shut down

I've been experiencing some problems with my phone lately. Few days ago my battery won't charge properly. It takes 2-3 hours longer than usual before fully charge and then drains drastically in just a few minutes. The next day it suddenly shut down without any reason at all, I was sure it wasn't lowbat and there were no more than two running apps. I turned it on and it worked properly but after a while it kept on shutting down, maybe a 3-5 hours interval. So, I turned off the wifi and I closed all running apps and it's even on airplane mode just to see if it's causing the sudden shut down but despite all of these my phone still shut down, again! I tried to remove the sim and memory card yet it showed no difference. Actually it got worse because my phone kept shutting down after 1-2 minutes after being turned on. Then I noticed that the upper  back portion of my phone started to heat up drastically eventhough I just turned it on and that is when my phone shuts down. And now, it wouldn't turn on at all! I have no idea what caused this problem. I hope to hear some answers  and ideas first before I go to a local support. I'm also quite disappointed because my phone is not even one year old, yet I'm already experiencing these problems.

1 ACCEPTED SOLUTION

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Pioneer
Message 5 of 7
2,733 Views
Message 5 of 7

Re: Not charging properly and sudden shut down

You might want to try a software 'repair', but in your case you can't backup anything. If you take it to a service center they will do it anyway. If you will not be able to perform software repair (because it might shutdown during process) then I think it's a hardware problem and the only solution is service center. 

6 REPLIES 6
Learner
Message 2 of 7
2,417 Views
Message 2 of 7

Re: Not charging properly and sudden shut down

Same thing has been happening to me since yesterday, The Xperia logo apears when turning it on but then immediately shuts down. Would be great if there's an easy solution.

Pioneer
Message 3 of 7
2,400 Views
Message 3 of 7

Re: Not charging properly and sudden shut down

With the phone off, keep power and volume up buttons pressed together until the phone vibrates 3 times. Then power on the phone (if it has battery - if not plug it in and wait at least 10 minutes before turn on). Maybe it helps. 

Learner
Message 4 of 7
2,391 Views
Message 4 of 7

Re: Not charging properly and sudden shut down

Hi, thanks. I tried it but no improvement. My phone still heated up and shut down 30secs right after I turned it on. Tried to do it thrice but no luck, it keeps on shutting down.

Pioneer
Message 5 of 7
2,734 Views
Message 5 of 7

Re: Not charging properly and sudden shut down

You might want to try a software 'repair', but in your case you can't backup anything. If you take it to a service center they will do it anyway. If you will not be able to perform software repair (because it might shutdown during process) then I think it's a hardware problem and the only solution is service center. 

Learner
Message 6 of 7
2,381 Views
Message 6 of 7

Re: Not charging properly and sudden shut down

Yes, I guess so. I was hoping for other ideas but got the same. Thank you so much, btw.

Learner
Message 7 of 7
2,337 Views
Message 7 of 7

Re: Not charging properly and sudden shut down

Update. i just got my phone from SONY support center and it was good as new. Itwas working really well. I checked it carefully before leaving the shop. But after using it for quite a while like playing games, it began to heat up again and it started to restart again and again. Must say that my phone is not actual repaired for good, yet. Quite dissapointed with Sony servies I need to go back again and surrender my phone.